Service Coordinator

• $15.00-$17.00/hr
• Medical, dental, vision, and life insurance
• 401K

• Serve as primary call taker for service requests via phone and email.
• Monitor emails and after-hours voicemail. Log calls and respond to clients.
• Assign technicians to service calls.
• Follow up with customer following service and close out ticket.
• Check billable tickets for accuracy and process invoice, scan monthly.
• Communicate with clients regarding estimates / inspections.
• Send documents and contracts to accounting as needed.
• Support Dispatcher as needed with communication to techs and leadership.
• Back up Dispatcher during absence.
• Attend all company and departmental meetings.
• Assist with other duties as assigned.

• 2+ years of clerical and customer service experience in an office environment required.
• Strong MS Office skills with the capability to catch onto new software.
• Attention to detail, strong communication and time management skills required.
• Ability to work in a team environment and juggle multiple priorities.

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