GEHC - Customer Service Representative III
- Wauwatosa, WI
- $25.00 per hour
- Permanent
- Full-time
100% Remote
12 Month Contract
Rate: $25.00/hr
First Shift Work - EST hoursJob Overview:The Client Ultrasound segment, a fast-growing business in client, is the global leader in ultrasound medical devices and solutions. The portfolio spans the continuum of care to enable customers with ultrasound screening, diagnosis, treatment and monitoring of diseases. Our customers are seeking to improve efficiency in radiology and beyond and increase user confidence to provide better clinical outcomes continues to grow. Consequently, the need for AI, digital solutions, and automation, connecting devices and software in one seamless ecosystem continues to proliferate.The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier—before undiagnosed issues become serious.The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to: integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.Essential Responsibilities:
In this role you will
- Monitor processes for outreach and engagement of patients in the Caption Care service.
- Contribute to activities within the broader operations team.
- Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
- Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
- Perform other duties as assigned.
- Bachelor’s degree in Business or related field
- 3-5 years experience in a healthcare delivery support role.
- This position is based in the Client States only. Legal authorization to work in the U.S. is required. client may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
- Proficient with Microsoft 365 or similar software.
- Ability to work independently.