Service Manager - Shaw University
Thompson Hospitality
- Raleigh, NC
- Permanent
- Full-time
- Health/Dental/Vision
- Paid Time Off
- 401(k), matched up to 4%
- Short- and Long-Term Disability
- Tuition Reimbursement
- Employee Referral Program
- Pet Insurance
- Discounts: Hotels, Travel, Tickets, Restaurants
- Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.
- Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
- Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
- Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
- Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
- Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.
- Bachelor's degree in hospitality management or related field (or equivalent experience).
- Proven experience in a supervisory role within the food service industry, preferably in a high-volume, customer-facing environment.
- Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
- Excellent organizational and multitasking abilities to manage high-demand service periods effectively.
- Proficient in computer skills, including point-of-sale (POS) systems and Microsoft Office Suite.
- Purpose
- Give back to our communities
- Celebrate diversity
- People
- Do the right thing
- Treat people the way you want to be treated
- Always do your best
- Be accountable for our actions
- Performance
- Serve the highest quality food
- Provide world-class service
- Maintain flexibility to better serve our clients