Business Analyst

iland Internet Solutions Corporation

  • Houston, TX
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
iland is looking for an experienced, technical Business Analyst to identify and implement business solutions through collaboration, problem solving, and detailed analysis of processes and business functions within the iland Engineering and Infrastructure teams. The ideal candidate will be energetic, adaptable, detail oriented, capable of understanding a diverse set of business systems, and knowledgeable of how data flows across departments in an organization. This is a full-time position based in our Houston, TX headquarters.

  • Capture, specify and document key business functions, responsibilities and workflows
  • Develop standard business workflows, processes and standard operating procedures focused on the day-to-day management and supply-chain logistics of iland’s global infrastructure footprint
  • Lead projects to design and implement new and upgraded applications, system integrations, and automated solutions in support of the Engineering and Infrastructure teams
  • Design and maintain business intelligence and analytics reports to provide quality assurance and monitoring of business processes, as well as providing insight to stakeholders for continuous improvement of the business
  • Collaborate with internal stakeholders to solve application issues, system integration deficiencies, and process breakdowns
  • Serve as a liaison between the business and technical teams at iland, gathering feedback from internal stakeholders while owning continuous improvement efforts
  • Evaluate various manual processes and own the implementation of automation to replace them
  • Analyze data on customer environments to ensure consistency across platforms
  • Analyze process flows and automation between applications and teams to identify trends, patterns, and opportunities to scale the business
  • Develop and maintain business application design documentation (data maps, process flows, system integration diagrams and departmental interdependencies)
  • Support critical business applications ensuring they are continuously operational across technical departments
  • Work with application vendors to address issues
  • All other duties as assigned

The following skills represent the minimum requirements to be considered for this position:
  • Bachelor's degree in Management Information Systems or a related field
  • 5+ years of experience as an Information Technology Business Analyst or similar position
  • Proven track record of capturing and documenting user stories, process mapping, and application designs, specifically pertaining to development of automation efforts
  • Excellent technical capabilities in navigating different software and systems
  • Demonstrated project delivery of cross-functional, technical projects for business outcomes
  • Strong ability to influence and collaborate with a diverse set of teams and roles
  • Understanding of the "as-a-service" business model and cloud-based services
  • Strong attention to detail
  • Excellent analytical and technical skills
  • Excellent written and oral communication skills
  • Excellent planning and organizational skills
Preferred Skills

The following skills represent additional proficiencies preferred to be successful in this position:
  • Cross team process mapping/building
  • Experience with business intelligence software, such as Tableau
  • Experience working with different types of requirements models: use cases, user stories, wireframes, etc.
  • Knowledge of scripting languages and tools
  • Basic understanding of Information Technology infrastructure and supporting technologies (ie compute, storage, networking)
  • Basic understanding of the concepts of data backup/replication
  • Obsessed problem solver
  • Good listener with low ego
  • Capable of working independently with minimal supervision
  • Competitive Salary
  • Bonus Plan
  • 401k Plan with Company Match
  • Stock Plan
  • PPO Healthcare Insurance Plan
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Paid Vacation & Holidays
About iland

iland has been in business for over 25 years and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:
  • Gartner Magic Quadrant Disaster Recovery as a Service Leader: 2016-2019
  • Zerto Service Provider of the Year: 2016 & 2017
  • Veeam Innovation Award Winner: 2018 & 2019
  • Veeam Service Provider of the Year: 2016
  • The Forrester Wave Leader DR-as-a-Service Providers: 2017
  • Houston Business Journal #1 Best Place to Work: 2012, 2013, 2016, 2017
  • Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012 & 2013
  • Houston Business Journal Houston Fast 100: 2012 & 2013
  • Cisco Cloud Managed Service Provider (Cisco Powered)
  • VMware Global Service Provider Partner (VSPP) of the Year: 2010-2012