Help Desk & Field Service Technician

Team Builder Recruiting

  • West Lawn, PA
  • $18.00-25.00 per hour
  • Permanent
  • Full-time
  • 2 days ago
Description:Help Desk & Field Service TechnicianWest Lawn, PAOur Help Desk Technician will:
  • Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissions
  • Troubleshoot customer-reported incidents
  • Prepare new computers for deployment and work with users to set up replacement computers to optimize productivity
  • Continually improve our IT processes and documentation in pursuit of efficiency and future success
  • Help with other tasks as needed by our team and clients
Eberly Systems is looking for a Help Desk & Field Service Technician. Join a growing Area Managed Service Provider (MSP), where we function as a close-knit team to deliver outstanding customer service and reliable IT services. Our goal is to see every small business established on a firm foundation. We do this by safeguarding knowledge, eliminating interruptions, and accelerating our clients' productivity. If you are personable and friendly, love learning new things, and enjoy troubleshooting and solving problems, we'd love to consider you for our team.Our Ideal Help Desk Technician:
  • Skilled: 1+ years of IT help desk or phone support experience.
  • Tech Savvy: Able to troubleshoot and fix problems on Windows Computers.
  • Communicator: You must be able to explain technical concepts to clients with various levels of technical knowledge. Avoiding "IT jargon" and speaking in plain terms is critical in helping clients understand their technology.
  • Strong Problem-Solving Skills: Can troubleshoot new or unfamiliar technology live, over the phone, or in person.
  • Personable & Friendly: Able to educate and guide customers through tech issues with patience and good humor; enjoys working with people and being part of a team.
  • Self-Starter: Committed to taking responsibility & ownership for your work; ambitious & hardworking.
  • Reliable: Must have a clean driving record for the past three years and pass a criminal background and drug test. Able to deliver on client commitments.
  • Active: Able to lift and transport equipment 30-40 lbs., crawl/climb under desks, around network racks, etc., to set up/troubleshoot computers, servers, and other I.T. equipment.
What we offer our Help Desk Technician:
  • $18-25/hour. DOE
  • Quarterly profit-sharing
  • Retirement Plan with a 3% match
  • Paid Vacation & holidays
  • Mileage Reimbursement or access to a company car
  • Cell phone stipend
  • A paid workday to volunteer at a pre-approved non-profit each quarter
  • A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, etc.
  • A company that provides opportunities for growth and advancement
To ApplyIf you want to join our small but strong team of experienced IT professionals committed to excellence, please submit your resume in MS Word or PDF format.By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.Requirements:

Team Builder Recruiting