The Care Manager is responsible for supervising and leading the Care Coordinators in the efficient scheduling of caregivers for client services. This role includes ensuring timely and appropriate caregiver-client matches, maintaining compliance with regulations, and addressing staffing-related issues. 1. Supervision: Supervise the coordinating team to ensure the continuous provision of home care services for clients. 2. Professional Relations: Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides. 3. Teamwork: Promote a collaborative and teamwork environment within the department. 4. Problem Solving: Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution. 5. Computer Skills: Utilize various computer functions to facilitate communication between departments and support overall office operations. 6. Punctuality: Maintain punctuality and readiness for work at the assigned start time. 7. Incident Reporting: Report major incidents to the Regional Manager, Director of Client Services, and Care Quality. 8. Efficiency: Maintain efficient methods for staff to carry out daily responsibilities, ensuring the continuity of patient care. 9. Phone Etiquette: Answer phones in a professional and timely manner. 10. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies. 11. Mission and Values: Implement awareness of the company's mission, vision, values, and goals within the team. 12. Adaptability: Perform related duties as required and assigned by the Regional Manager and Director. 13. Patient Satisfaction: Monitor patient satisfaction and follow up on any patient complaints. 14. Regulatory Compliance: Monitor adherence of all staff to contractual and government regulatory guidelines. 15. Assistance: Assist Directors as needed for special projects and data collection. 16. Corrective Action: Providing corrective action for staff and Home Health Aides in collaboration with other teams as needed.