Benefits Client Support Representative

Cbiz

  • Roanoke, VA
  • Permanent
  • Full-time
  • 1 month ago
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careersJob Purpose and ObjectiveProviding administrative support to internal account teams in support of delivering Flex and COBRA servicesEssential Functions and Primary Duties
  • Under direct supervision, provides support to internal teams and agencies
  • Input data into software within required deadlines accurately
  • Record necessary changes/updates as appropriate
  • Ensure all internal controls and procedures are followed for accuracy
  • Assist team with customer service needs according to commitments and standards set forth by the department
  • Work to understand new department processes, procedures and/or programs
  • Effectively operate all department equipment
  • Analyze and implement process improvement opportunities for stronger Flex and COBRA client service and retention
  • Effectively operate all department equipment
  • Evaluate complex Flex and COBRA client challenges and provide creative solutions leveraging system and compliance parameters
  • Assist internal and external clients with requests and problems in a timely manner
  • Additional responsibilities as assigned
Preferred Qualifications
  • Bachelor's degree
Minimum Qualifications
  • High School Diploma or GED required
  • Acute detail and accuracy skills
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
#LI-OD1 #LI-Hybrid

Cbiz