Social Care Network Coordinator
- Elmira, NY
- $20.00 per hour
- Permanent
- Full-time
The Social Care Network Coordinator (SCNC) is responsible for effectively supporting the organization’s engagement with Finger Lakes Social Care Network (FLIPA) within the assigned target areas and reach, and under the leadership of the Family Programs Director. Priority focus will be the screening and referral of clients, provision of direct services through communications with clients received through the FLIPA, and case support as needed to ensure clients processed through the HVSCN are appropriately served. This will require the SCNC work cooperatively with the Divisional Social Services Director to determine work priorities, evaluate client needs and deliver services, and provide reporting and other information internally and through the WeLinkCare database platform. This position will require significant daily interface with the WeLinkCare platform and telephone communication. This work will require working effectively with other staff and areas of NECC to accomplish outcomes.30 hours. Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Leadership Responsibilities:
The SCNC will:
● Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform
● Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation
● Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening
● Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators
● Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed
● Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform
● Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services
● Provide accurate and complete data entry consistently via the WeLinkCare platform
● Communicate regularly with the Social Services Director to discuss program progress and resolve problems
● Complete all initial and ongoing training as required
● Represent Salvation at FLIPA meetings if appropriate for subject matter
● Participate in professional development and training annually
● Attend monthly Salvation Army staff meetings
● Follow all Salvation Army Policies and Procedures
● Maintain regular attendance
● All other duties as assigned
Program Delivery:
The SCNC will:
- Conduct SCN Care Management Level 1 and Level 2 service provision as needed
- Engage Family Social Services Director, case management staff and food program staff as needed
- Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting. Qualifications:
● Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals
● Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others
● Ability to responsibly manage confidential and/or sensitive information
● Strong interpersonal skills
● Excellent written and communication skills
● Flexible, adaptable, and consistent
- Models Salvation Army values always
● Knowledge of social programs and services
● Ability to use technology, including Microsoft Word and online email and calendar programs
● Satisfactory background check through central database and DMV Record check
● Ability to lift a 50-pound box
● Ability to walk up and down stairsWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.