PATIENT AMBASSADOR (FULL TIME) - MARICOPA
Compass Group
- Phoenix, AZ
- $18.00 per hour
- Permanent
- Full-time
- We are hiring immediately for a full time PATIENT AMBASSADOR position.
- Location: Valleywise Health Medical Center - 2601 E Roosevelt Street, Phoenix, AZ 85008 Note: online applications accepted only.
- Schedule: Full time schedule. 1st shift from 8:00 am - 4:30 pm, Monday - Friday with rotating weekends. More details upon interview.
- Requirement: 2 years of customer service experience and bilingual preferred; willing to train!
- Perks: Will be moving to the brand new hospital in April!
- Pay Rate: $18.00 per hour.
- Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Supports client satisfaction at a level that ensures account retention.
- Promotes client awareness of the Patient Experience Program.
- Assists in customizing programs to meet each account's unique needs as required.
- Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
- Assists in effective employee relations programs at unit site.
- Encourages employee creativity and innovation.
- Provides recognition for employee when programs are implemented with success.
- Completes housekeeping tasks when requested by customer or patients.
- Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
- Performs other duties as assigned.
- Possess a thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
- Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)