Patient Services Manager 2

Sodexo

  • Bridgeport, CT
  • $65,000-98,450 per year
  • Permanent
  • Full-time
  • 7 days ago
Role OverviewGrow Your Career with a Team Focused on Patient Experience Excellence!At Sodexo, patient satisfaction drives success — and knowing you made a difference brings both professional and personal fulfillment. If you are passionate about delivering outstanding service and enhancing the patient dining experience, we invite you to join our team.We are currently seeking a Patient Services Manager 2 at Bridgeport Hospital, a key facility within the Yale New Haven Health System located in Bridgeport, CT. Bridgeport Hospital is a 501-bed hospital spread across two campuses (Bridgeport and Milford), with an additional 42 beds licensed under Yale New Haven Children’s Hospital. The hospital boasts over 2,600 employees and more than 1,100 active physicians across 60+ specialties, along with 230 medical/surgical residents and fellows in partnership with Yale School of Medicine.The Patient Services Manager 2 will oversee the daily operations of Sodexo’s Host/Hostess room service dining program, providing patient meals 7 days a week from 7:00 a.m. – 7:00 p.m. The program supports 300-350 patients per meal period and delivers exceptional, personalized service designed to enhance the patient experience.This position is responsible for leading a team of approximately 25 employees, ensuring high standards of quality, efficiency, and hospitality are consistently met.Ready to Make a Difference?If you are driven by the opportunity to lead a team that makes a positive impact on patient satisfaction every day, apply now and join Sodexo in delivering excellence in healthcare dining.What You'll DoManage daily patient meal services and ensure patient satisfaction goals are achievedLead, train, and develop a team of approximately 25 frontline employeesEnsure compliance with Sodexo, client, and regulatory standardsMonitor and improve patient satisfaction through rounding, engagement, and service recoveryPartner effectively with clinical, nursing, and support services teams to enhance the overall patient experienceOversee scheduling, payroll, and HR-related matters for the teamSupport operational excellence through adherence to safety, sanitation, and food quality standardsWhat We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.What You Bring2+ years of experience in food service management, with a strong focus on patient servicesPrior experience managing unionized staff is a plusStrong leadership, communication, and organizational skillsAbility to foster relationships with frontline teams, hospital leadership, and patientsKnowledge of regulatory standards related to food safety and healthcare operationsWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete .Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo