Training Specialist
Point32Health
- Watertown, MA
- Permanent
- Full-time
- Learn and delivers assigned standard new hire and experienced training classes for Commercial Products, Senior Products, and Public Plans. Maintain appropriate instructor manuals, training materials, job aids, and other supporting training documentation using standardized tools and templates. Collaborate with instructional designers, senior trainers, and subject matter experts to make revisions to existing course materials. Employ creative solutions for complex problems. Implements and measures the effectiveness and impact of training using key metrics and post-training evaluations with support from the supervisor or senior trainer. Implements program improvements as needed. Provides regular refresher training for employees as needed. May deliver one-on-one training as needed. Shares best practices with the training team after each class. Continuously enhances technical instructional delivery and presentation skills. Deliver training to learners onsite and remote, including those who belong to a staffing vendor.
- They develop schedules for new hire classes. Holds planning meeting(s) with stakeholders, including directors, managers, and leaders of various client departments/vendors, when needed, to prepare for upcoming classes. Administers written exams. Writes weekly and daily performance/attendance reports to evaluate the trainees’ performance. Host meetings with supervisors to discuss new hires' performance and evaluation after class. May provide additional coaching/mentoring to new hires after first transitioning to the job. Works with Staffing to schedule refresher training courses.
- The Training Specialist attends all department meetings regularly. The Training Specialist also meets with the Learning & Development Supervisor in one-on-one meetings as needed. The Training Specialist completes any necessary paperwork, such as reporting assessment scores and new hire status reports on time promptly. Participate in quality assurance audits to ensure that training processes, materials, tools, and resources are accurate, effective, and efficient in meeting the business functions’ needs. The Training Specialist is also responsible for other duties as assigned. Some of these duties include but are not limited to the following: audits, external vendor training and assisting with Train the Trainer programs.
- Bachelor’s Degree required – (Education or healthcare preferred)
- Master’s Degree preferred in related field.
- Minimum of three years delivering technical or oft skills training –or– two years of experience in health care operations in conjunction with one year of delivering training in an alternative setting (academic for example).
- Demonstrate strong training facilitation skills and apply adult learning principles.
- Excellent oral and written communication skills
- Must have strong interpersonal, organization, and analytical skills.
- Experience utilizing various current methods of delivery (eLearning, lecture, hands-on, remote)
- Must be able to prepare and present complex material in an organized and motivational manner, exercising patience and creativity.
- Previous experience with being an advocate/champion for change management.
- Must be capable of delivering complex technical training on unique systems in a logical and engaging manner.
- Able to use Microsoft Office Suite and related software.
- Create instructional materials such as user and facilitator guides on a variety of topics.
- High degree of organization
- Ability to work with deadlines.
- Ability to work independently, particularly at off-site locations.
- Ability to deliver a class onsite and remotely, meeting the needs of both groups.
- Familiarity with distance learning principles
- Demonstrate strategic thinking when working with client department training requests.
- Excellent interpersonal skills to work with a diverse population.
- High level of diplomacy to recognize politically sensitive issues.
- Initiative, balanced judgment
- Ability to plan, coordinate, and prioritize own and other’s work to assure maximum efficiency.
- Keen attention to detail
- Ability to provide training using technical equipment.
- Must be able to work under normal office conditions and work from home as required.
- Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
- May be required to work additional hours beyond standard work schedule.
- Travel to travel within and outside the US.
- Valid US passport required.