Technical Program Manager (High Transaction, Digital, Consumer Facing)
- Dallas, TX
- Permanent
- Full-time
Direct Hire Opportunity
No Sponsorship
4 Days Onsite, 1 Day RemoteWe are seeking a results-driven Technical Program Manager to lead the successful delivery of key technology initiatives from concept to launch—on time, within scope, and on budget. Acting as the link between Product Engineering and Product Management, you will coordinate cross-functional teams, manage dependencies, and ensure solutions meet or exceed internal and external customer expectations. The ideal candidate is a strategic thinker, an effective communicator, and a hands-on leader who has experience in high-transaction, fast-paced digital environments preferably in consumer-facing product delivery.Requirements
- 5+ years of experience in technical program or project management, specifically in high-transaction industries.
- 2+ years of multi-channel digital experience and consumer-facing product delivery.
- Proven success delivering complex technology solutions in Agile/Scrum or Lean environments.
- Strong leadership skills with the ability to influence technical teams, product management, and stakeholders.
- Experience in software development; ability to read and understand code is preferred.
- Familiarity with multi-channel digital products and consumer-facing product design and delivery.
- Strategic, analytical mindset with strong problem-solving skills.
- Ability to interpret design specifications and technical documentation.
Responsibilities
- Program Delivery & Execution - Lead end-to-end delivery of technology projects—defining scope, timelines, and success metrics in partnership with Product teams. Translate business requirements into clear user stories and technical requirements with input from Product Engineering.
- Ensure data requirements, infrastructure needs, and monitoring criteria are defined before project kickoff.
- Coordinate with cross-functional teams, including UI/UX, content, marketing, and legal, to support project readiness.
- Identify and manage inter-team dependencies and facilitate resolution.
- Operational Stability (LODO) Define and maintain operational capacity (20–40%) for Product Engineering teams to support technical debt reduction and system stability.
- Collaborate with architecture, infrastructure, and security teams to plan and deliver operational initiatives.
- Support incident response activities as part of operational responsibilities.
- Serve as the go-to subject matter expert for assigned systems, fielding business and product stakeholder inquiries.
- Minimize engineering distractions by managing information flow and context switching.
- Incident Response Leadership -Manage the incident lifecycle—from ticket creation and verification to assembling the response team.
- Provide timely status updates to leadership and stakeholders.
- Lead Root Cause Analysis (RCA) post-incident, documenting findings and preventive actions.
- Process & Team Enablement -Contribute to refining delivery guidelines, templates, and processes across the organization.
- Run planning, grooming, stand-ups, demos, retrospectives, and other Agile ceremonies.
- Track and report delivery metrics to improve velocity and predictability.
- Maintain feedback loops with stakeholders and leadership to ensure transparency and alignment.