Transfer Center Dispatcher/Phone Triage Job
Methodist Le Bonheur Healthcare
- Memphis, TN
- Permanent
- Full-time
- Ability to type 45 wpm accurately.
- Ability to understand and prepare moderately complex written materials, such as patient records.
- Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
- Ability to work without close supervision and to exercise independent judgment in a professional area.
- Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities.
- Ability to type and utilize computer systems and call center software to meet the necessary requirements.
- Ability to organize multiple tasks and projects and maintain control of work flow.
- Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
- Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
- Correctly utilizes the Conveyant Call Management Software.
- Dispatches transports in accordance with Policy and Procedure
- Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures
- The ability to sit for long periods in a call center environment.
- Must have good balance and coordination.
- The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- Ability to react quickly and calmly to emergency situations.