Sales Center Representative
Sunstate Equipment
- Phoenix, AZ
- Permanent
- Full-time
- Customer Acquisition & Lead Qualification: Qualify leads and establish new accounts to drive business within the assigned territory.
- Quote & Order Processing: Provide accurate rental quotes and process rental requests in a timely manner.
- Opportunity Assignment: Qualify and assign sales opportunities to Sales Center Rep II’s and Outside Sales Reps (OSRs) within the assigned territory.
- Support Marketing & Sales Campaigns: Assist in marketing campaigns, including sales blitz outreach, outbound calls, intent signal response, and lead qualification.
- Inbound & Outbound Call Handling: Manage inbound calls and handle basic inquiries from customers related to equipment availability, rental terms, and services.
- Customer Education: Educate customers on the Sunstate value proposition, equipment availability, basic rental terms, and help them navigate the rental process.
- Salesforce CRM Management: Use Salesforce to log interactions, update customer records, and track sales opportunities. Ensure data accuracy and timely updates.
- Used Equipment Sales: Identify and convert interest in used equipment into sales opportunities, assisting customers with their purchasing needs.
- Product & Industry Knowledge Development: Continuously develop foundational knowledge of products and industry trends to better assist customers and increase sales.
- No specific degree required
- 0-2 Years of Relevant Experience
- Superior interpersonal and communication skills.
- Strong verbal and written communication in English (Bilingual in Spanish is a plus).
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Previous outbound call/call center experience is required.
- Salesforce or other CRM experience preferred.
- Ability to work independently and in a team-oriented environment.
- Strong multitasking ability in a fast-paced setting.
- Proactive and goal-driven with a strong customer focus.
- Interest in developing a long-term career in a sales role
- Resilience with hunter’s mentality
- Curious, lifetime learner
- Competitive spirit