Systems Support Technician
Johnson Controls
- Birmingham, AL
- Permanent
- Full-time
- Take inbound phone calls from technicians and customers requesting uploads and downloads, programming information into new or existing accounts in response to tech requests or by the scope of work.
- Generates field service work order requests when unable to establish remote DLL sessions.
- Completes data entry into programming if required when completing a download.
- Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
- Performs and issues confirmations when panel download has been completed.
- Other duties as assigned.
- Ability to multi-task; strong customer service, problem-solving, and communication skills.
- Strong foundation of researching, database building, and relaying information.
- Basic knowledge on hardware wiring and electrical.
- High school degree or equivalent required.
- Competency in Microsoft Windows / Office.
- Must be a team player and able to work as business needs dictate.
- Demonstrated knowledge of all panel types and special programming projects.
- Experience with alarm installation, DLL, technical support, or data processing preferred.
- Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP, and DSC panels.
- Knowledge in Access Control and Video products.
- 1 to 3 years of contact/call center experience.