Job Description:DHR Health - US:TX:Edinburg - DaysSummary:DHR Health Institute for Research and Development is a nonprofit organized under the Federal Internal Revenue Service code 501 (c)(3). To learn more: www.dhrresearch.orgEMPLOYEE’S FULL NAME: FLSA STATUS: ☐ Exempt ☒ Non-ExemptMISSION STATEMENT:Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.VISION:Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.POSITION SUMMARY:Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the DHR Health Institute for Research and Development as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: triage patients, conduct vital assessment for clinical trial participants, phlebotomy activities, provides injections, sample processing, sample shipping, data entry and help with patient registration for clinical trials.POSITION EDUCATION/ QUALIFICATIONS:
High School graduate or G.E.D. certificate preferred.
Completion of CNA program, Medical Assistant Program, PCA or like program preferred.
Minimum of 2 years of relevant experience as a Medical Assistant
Minimum of 2 years of practiced and/or mastered bio fluid collection inclusive of venipuncture.
BLS Certification required.
Phlebotomy certification preferred
Computer skills required with knowledge of Microsoft Office suite.
Good written and verbal communication skills required.
Some evening or weekend work will be required.
Bilingual – English/Spanish.
Comfortable with medical/technical terminology.
JOB KNOWLEDGE/EXPERIENCE:
One (1) year of related experience.
Skill in establishing a balanced perspective on mission effectiveness and business results is critical.
Knowledge of State, Federal, and JCAHO regulations.
Responsibilities:POSITION RESPONSIBILITIES:A. Study Preparation and Support· Help prepare study binders, source documents, and visit worksheets.· Assist with study start-up activities (regulatory paperwork, supply management).· Ensure materials (lab kits, forms, consent versions) are organized and available.B. Participant Support· Schedule participant visits, follow-up appointments, and reminders.· Escort participants to labs, imaging, or study-related procedures.· Provide non-clinical support during visits (forms, questionnaires, sample drop-off).· May assist in the informed consent process under supervision (not as lead).C. Data and Documentation· Enter collected data into Case Report Forms (CRFs) or Electronic Data Capture (EDC) systems.· Transcribe information from source notes into study databases.· Maintain accurate logs (screening, enrollment, deviations, visit tracking).· File study documents (regulatory, source, lab reports) in binders/e-binders.D. Operational and Administrative Duties
Perform clerical tasks such as copying, scanning, and filing study documents.
Order, track, and manage study supplies and lab kits.
Assist with preparing materials for monitoring visits and audits.
Handle participant reimbursement paperwork, parking validation, or transport coordination.
E. Regulatory and Compliance Support (under supervision)
Help prepare IRB submissions, amendments, or continuing review packets.
Track and update training logs, delegation logs, and essential document binders.
Ensure correct versions of consent forms are in use.
F. Communication and Coordination
Act as a liaison between study participants, coordinators, and clinic staff.
Relay scheduling changes and reminders to patients.
Support coordinators during sponsor monitoring visits by pulling source files or data.
Other information:LINES OF REPSONSIBILITIES:(Chain-of-command)1. Medical Assistant → 2. Vice President of Research → 3. Executive Vice PresidentCUSTOMER SERVICE:Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.AGE SPECIFIC:Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.AMERICANS WITH DISABILITIES ACT: (ADA):A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.The following table provides physical requirements that will be associated with, but not limited to, this position:Light/moderate lifting up to 20 lbs, from the floor to shoulder height.YesKneelingYesMust be able to assist other employees with lifting more than 20 lbs.YesWalkingYesLight/moderate carrying up to 20 lbs.YesStanding/SquattingYesStraight pullingYesSittingYesPulling hand over handYesPushingYesRepeated bendingYesStooping/BendingYesReaching above shoulderYesClimbing StairsYesSimple graspingYesClimbing LaddersNoDual simultaneous graspingYesDepth Perceptions neededYesAbility to seeYesIdentify ColorsYesOperating office equipmentYesTwistingYesOperating mechanical equipmentYesCrawlingNoAbility to read and writeYesAbility to CountYesAbility to hear verbal communication without aidYesOperating Personal VehicleYesAbility to comprehend written/verbal communicationYesOther: Ability to deal with stressYesOSHA CategoryIIIB. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.D. Aptitudes: HIGH 1 2 3 4 5 6 LOWIntelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3Numerical: Ability to perform arithmetic operations quickly and accurately. 2Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.If applicable certification will be completed within time frame of hire/transfer date.Employee Signature: Date: Transfer/Hire Date Effective: .
