Sr Manager - HR IT Service Delivery
Danaher
- Marlborough, MA
- $125,000-135,000 per year
- Permanent
- Full-time
- Manage HR IT Applications Portfolio including ServiceNow for HR and Time/attendance tools maintaining accuracy of application data in Configuration Management Database (CMDB).
- Responsible for Application roadmap, budget management, vendor management and demand management (capture funnel, groom & prioritize) in alignment with business goals and associate experience.
- Responsible for managing a small team and successful delivery of HR IT initiatives/projects from requirements through release and sustainment. Define Metrics to measure success and enable continuous improvements to support HR.
- Support Operations including ServiceNow Change process, CMDB updates & application support process and managing incidents & achieving SLA standards.
- Partnering with cross-functional stakeholders to drive prioritization, On-time delivery, progress tracking, flag risks and implement countermeasures aligned to Cytiva IT PMO governance.
- Strong interpersonal, organisational and communication skills, ability to influence stakeholders through credible knowledge and experience, persuasion and influencing skills.
- Strong problem-solving skills, ability to translate requirements to software features, prioritization and breaking down problems and estimating efforts.
- Ability to work & navigate in a matrix organization. Proactive, persists to completion especially in the face of overwhelming odds and setbacks.
- Experience mentoring and coaching others, building a cohesive team.
- Positive, energetic, and self-motivated.
- Bachelor’s degree in business, computer science or “STEM” Majors (Science, Technology, Engineering and Math) or equivalent.
- Expertise in HR technology and HR Service Delivery.
- Proven experience (at least 5 years) IT product management, managing teams responsible for projects or similar related experience.