Job Description:Summary:The Practice Manager is responsible for the day-to-day operational effectiveness, service excellence, and financial performance of assigned practices within Gateway Healthcare. This role partners closely with physician, CCBHC and nursing leadership to ensure that clinical services are delivered at the highest professional standards, patient care is optimized, and business objectives are achieved. The Practice Manager oversees administrative, financial, and operational functions, supervising both clinical and non-clinical support staff, and ensuring alignment with organizational mission, compliance requirements, and best practice standards.Responsibilities:Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.Operational LeadershipOversee daily practice operations to ensure efficient patient flow, provider productivity, and a safe, professional care environment.Collaborate with physician and nursing leadership to enhance clinical throughput, maximize provider leverage, and support program growth.Develop, implement, and monitor workflows to achieve quality, access, and operational efficiency targets.Ensure the practice team is proficient in EMR, scheduling, and other core technologies; provide training and support as needed.Maintain adequate inventory, equipment functionality, and facility readiness.Financial & Revenue Cycle ManagementPartner with Gateway leadership to develop and manage operating and capital budgets; monitor performance and address variances.Oversee billing processes, charge capture, copay collection, and accurate clinical documentation to support timely reimbursement.Respond to requests from billing partners, third-party payers, and credentialing bodies; resolve revenue cycle issues promptly.Staff Leadership & DevelopmentRecruit, hire, train, evaluate, and, when necessary, take corrective action with support staff in accordance with HR policies.Set clear performance expectations and serve as a role model for professionalism, service excellence, and effective communication.Schedule staff to ensure adequate coverage during planned and unplanned absences.Foster staff development and cross-training to support operational resilience.Quality, Compliance & Patient ExperienceEnsure compliance with DOH, BHDDH, and other regulatory requirements; monitor the environment of care to maintain standards.Participate in and/or lead quality improvement, patient safety, and customer service initiatives.Address patient feedback and implement service recovery strategies.Support providers in collaboration with referring providers to optimize care coordination.Strategic & Program DevelopmentWork with leadership to identify opportunities for service expansion, operational improvement, and market growth.Collaborate with peer Practice Managers across the system and Patient Access Manager to share and implement best practices.Contribute to policy and procedure development and ensure staff adherence.Performs other duties as assigned.Other information:EDUCATION:Bachelor’s degree in management, business administration or health care administration, or the equivalent.EXPERIENCE:At least three years related experience in the management or administration of a physician practice or hospital outpatient department. Ambulatory leadership experience in an academic medical center setting is preferred.SUPERVISORY RESPONSIBILITY:Oversees the staff responsible for day-to-day operations within the practice.Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.Location: Gateway Healthcare Inc., USA:RI:PawtucketWork Type: Full TimeShift: Shift 1Union: Non-Union
