Guest Service Agent

The Verve Hotel - Boston Natick

  • Natick, MA
  • $17.75 per hour
  • Permanent
  • Full-time
  • 13 days ago
The Guest Service Agent at The Verve Hotel - Boston Natick is responsible for providing exceptional customer service to hotel guests, handling check-ins and check-outs, answering guest inquiries, and ensuring guest satisfaction throughout their stay.Responsibilities:
  • Provide a warm welcome and efficient check-in/check-out process for hotel guests
  • Assist guests with inquiries, requests, and reservations
  • Handle guest complaints and issues in a professional and timely manner
  • Maintain knowledge of hotel services, amenities, and local attractions to enhance the guest experience
Requirements:
  • Prior experience in customer service or hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in computer systems and reservation software
  • Available to work weekends and holidays
Benefits:
  • Competitive compensation at $17.75 per hour
  • Opportunity for growth and professional development
  • Vision and Dental Insurance
  • Discounted rates for hotel stays
  • Free employee lunch
  • Free parking
About the Company:The Verve Hotel - Boston Natick is a modern and stylish hotel located in Natick, MA. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Join our team and be part of a dynamic and welcoming environment!

The Verve Hotel - Boston Natick