Enterprise Jamf Engineer
- Rosslyn, VA
- Permanent
- Full-time
- Deployment and Configuration: Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment.
- Device Management: Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements.
- User Support: Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently.
- Security and Compliance: Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable).
- Automation and Scripting: Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro.
- Patch Management: Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure.
- Inventory and Reporting: Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools.
- Collaboration: Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and support broader MDM strategies.
- Documentation and Training: Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed.
- Continuous Improvement: Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment.
- 3+ years of experience managing macOS devices in an enterprise environment using Jamf Pro.
- Proven track record of deploying and supporting MDM solutions for small to medium-sized user groups (100-200 users).
- Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, PreStage Enrollments, Self Service).
- Strong knowledge of macOS system administration, including file systems, permissions, and networking.
- Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD) and security tools.
- Understanding of Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP).
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills to interact with technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a team environment.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- U.S. Citizenship required.
- Jamf Certified Associate or Jamf Certified Admin.
- Apple Certified Support Professional (ACSP) or equivalent.
- Experience with managing iOS/iPadOS devices in Jamf Pro.
- Knowledge of endpoint security tools (e.g., CrowdStrike).
- Microsoft Intune for mobile device management.
- Proficiency in scripting (Bash, Python, or similar) for automation and customization.
- DHS EOD - 1st priority
- Any DHS badge + DoD Top Secret or Secret - 2nd choice
- DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)