Onsite Account Manager

• As the Onsite Manager, you will Lead and Support Staff Conduct daily check-ins, assign tasks, monitor performance, and ensure grooming/uniform standards are met.
• Manage Scheduling & Coverage Review staffing levels across departments (housekeeping, front desk, maintenance, etc.) and handle last-minute call-outs to maintain smooth operations.
• Build Strong Client Relationships Partner with hotel management to review performance, anticipate needs, and resolve client concerns promptly.
• Train & Onboard New Hires Provide orientations and reinforce service quality, safety, and professionalism standards.
• Ensure Quality & Compliance Perform hotel walkthroughs, collect feedback, and monitor staff for consistent service excellence.
• Oversee Timekeeping & Payroll Coordination Verify clock-ins, resolve discrepancies, and submit timely reports.
• Problem-Solve in Real Time Respond to staff conflicts, guest complaints, and operational issues such as supply shortages or equipment malfunctions.
• Handle Administrative Needs: Maintain schedules, document incidents, track hours, and ensure compliance with labor laws and company policies.
• Forecast & Report Monitor hotel occupancy to predict staffing needs and provide regular performance updates to both the agency and the client.
• What We're Looking For 2-4 years previous experience in hospitality management, staffing, or a related leadership role.
• Strong communication, organizational, and interpersonal skills.
• Ability to lead, coach, and motivate a diverse team.
• Problem-solving mindset with the ability to make quick, effective decisions.
• Knowledge of labor compliance and payroll processes is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Cornerstone Hospitality