Customer Care Representative
Eagle Eye Networks
- Austin, TX
- Permanent
- Full-time
- Answer inbound calls and direct to relevant internal departments
- Answer inbound live chats and direct to relevant internal departments
- Enter and process all inbound customer orders
- Enter and process RMA orders
- Liaison with shipping department to track customer shipment issues
- Assist in CRM input to ensure accurate and detailed activity
- Provide professional support to sales, operations staff, and other internal departments as needed
- Participate in departmental meetings on a regular basis
- Assist Receptionist when needed
- High School diploma or its equivalent
- Strong customer service orientation
- Excellent written and oral communication skills (Bilingual-Spanish a plus)
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.