Loan Support Services Manager

Umpqua Bank

  • Liberty Lake, WA Tacoma, WA
  • $78,000-116,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Loan Operations Tacoma, Washington Roseburg, Oregon Liberty Lake, Washington Phoenix, ArizonaDescriptionAbout Us:At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.About the Role:The Loan Support Manager provides organizational leadership and management to a team of professionals within Loan Support Services. This role requires expertise in commercial and retail loans, as well as an understanding of collateral management. The manager is responsible for leading the Lien Perfection team, ensuring all collateral is properly perfected, and monitoring follow-up items to maintain compliance and mitigate risk. Additionally, this role provides technical guidance to the team and ensures a high level of accuracy within the department. This position plays a critical role in strengthening loan portfolio integrity by proactively identifying risks, implementing best practices, and driving continuous improvement in loan operations and collateral management.
  • Provide input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations. Manage department to ensure minimal servicing costs while achieving high standards for quality and service. Design and implement continuous improvement practices.
  • Provide input into the department budget and monitor operational expenses in conjunction with manager. Perform regular department assessments to identify potential problem areas and develop a plan of action to implement corrective measures in response to findings.
  • Oversee functional department and ensure the updating and compliance of procedures, policies, regulations and guidelines. Supervise vendor relationships for products and services that relate to loan operations and systems.
  • Monitor workflow of daily operations for specified department within Loan Support Services to ensure efficiency. Interacts with associates and monitors development to include coaching and performance review.
  • Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies. Responsible for hiring, firing, performance appraisals and pay reviews. Makes decision based on area objectives as well as company policies and procedures.
  • Maintain appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers. Implement necessary regulatory compliance in designated areas.
  • Responsible for minimizing risk and exposure by ensuring teams abide by all state and federal laws. Maintain accurate accounting processes and ensure loan files are perfected and maintained in a manner consistent with bank policy, as well as safe and sound banking practices.
  • Analyze loan support processes to ensure regulations are fully adhered to. Ensure policies and procedures are documented, compliant, and updated. Responsible for implementing corrective measures in response to internal and external examination/review findings.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
  • Takes personal initiative and is a positive example for others to emulate.
  • Embraces our vision to become “Business Bank of Choice”
  • May perform other duties as assigned.
About You:
  • 4-7 years of lending industry or bank operations experience preferred
  • 4-7 years of supervisory/management experience required
  • Knowledge of increasingly complex loan documentation, structuring, and servicing procedures as well as state, federal, investor, and bank policies, guidelines, and regulations. Credit requirement analysis skills required.
  • Possess strong leadership, organizational, problem solving, interpersonal, analytical, decision making, motivational, and customer service skills. Excellent written and verbal communication skills required.
  • Demonstrate planning, project management, and continuous improvement development skills. May require advanced systems design, development, and management experience.
  • Knowledge of operational process improvement methods, project management, and banking technology.
  • Advanced proficiency in loan origination (LaserPro preferred), banking systems, and commercial/installment loan application software. Proficient in word processing and spreadsheet software (Word and Excel preferred).
  • Knowledge of the bank's loan policies and internal control procedures.
  • Ability to provide accurate, detailed results in a high pressure, goal-oriented environment.
Job Location(s): Ability to work fully onsite at posted location(s).Liberty Lake, WA, Tacoma, WA, Phoenix, AZ, or Roseburg, OROur Benefits:We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $78,000.00 - $116,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: .To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Umpqua Bank