Social Media Manager – Houston or Dallas, TX

• Capture photo and video content on location at company's three brand installations.
• Plan, shoot, edit, and publish platform-native content including Reels, Stories, and carousels.
• Serve as an on-camera host or brand face when needed.
• Create content in strategic packages rather than one-off posts, focusing on moments that drive conversions.
• Maintain brand voice while tailoring tone and style to each platform and brand identity.

• Manage and grow all social channels (Facebook, Instagram, etc.) across the company's three brands.
• Build and maintain a robust multi-brand content calendar.
• Monitor performance analytics and implement strategies to increase reach, engagement, and conversions.
• Stay up to date with platform trends, algorithm changes, and creative best practices.
• Respond to DMs, comments, tags, and inquiries promptly and with empathy.

• Identify, vet, and build a pipeline of influencers and brand ambassadors.
• Manage influencer communications, gifting logistics, and content approvals.
• Track and respond to customer touchpoints, FAQs, and booking inquiries originating from social channels.
• Actively engage in comment sections and repost/tag customers and brand partners.

• Build and manage a shared Gantt + editorial calendar with deadlines and approvals.
• Partner with retail managers, event teams, PR, and creative staff for asset needs.
• Coordinate timelines for content review, edits, and publishing.
• Integrate events, sales promotions, and product launches into social media plans.

• Bachelor's degree in marketing, Communications, Digital Media, or related field is preferred-but not a requirement if you bring relevant experience and a strong portfolio
• Minimum 3 years of hands-on social media management experience - brand-side or agency
• 3+ years of hands-on experience managing brand accounts across platforms like Instagram, Facebook, TikTok, and Pinterest
• Proven experience managing brand social media accounts and content creation.
• Skilled in photography, videography, and editing for multiple platforms.
• Strong copywriting ability with adaptable tone and voice.
• Comfortable and confident appearing on camera.
• Organized, detail-oriented, and able to manage multiple priorities across brands.
• Experience with influencer outreach and community building preferred.
• Travel between markets (Houston, Dallas, Madisonville) with autonomy and excellent judgment.

• Seek opportunities continuously to increase customer satisfaction and deepen client relationships.
• Identify client organization’s strengths and weaknesses and suggest areas of improvement to address and resolve business issues.
• Push creative thinking beyond the boundaries of existing industry practices and client mindsets.
• Suggest areas for improvement in internal processes along with possible solutions.
• Gather, analyze and document business and functional requirements from clients and business users.
• Analyze, document, and improve workflows, processes, and standards.
• Understand business process management and business requirements of the customers and translating them to specific software requirements.
• Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen and interface designs.
• Act as an interface between business units, technology teams and support teams.
• Provide technical guidance concerning business implications of application development projects.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Manage client expectations effectively.
• Work with Quality Assurance to build and validate test cases against all requirements.
• Analyze application defects to determine if they fall within scope of project requirements.
• Participate in post-project analysis to reflect upon successes, failures, and lessons learned.
• Provide training and documentation for supported applications.
• Utilize existing systems to track and manage requests and issues.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution within the group.
• Provide application expertise as a project resource.
• Train and mentor other Business Analysts as assigned.
• Prepare and lead presentations as requested.
• Research or prototype new tools and/or technologies.
• Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.
• Lead internal teams/task forces on initiatives as assigned.
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

• Education: Bachelor's Degree
• Bachelor degree in IT, Business or related field or equivalent experience.
• 5+ years IT and/or Business experience.
• 5+ years working with internal clients and/or external agencies/partners.
• Well versed in Microsoft Office applications.
• Understanding of various essential business functions of an organization.
• Strong technical knowledge coupled with business intelligence and ability to understand customer’s needs.
• Ability to facilitate process mapping activities and working knowledge of mapping techniques.
• Understanding of Internet, Intranet, Extranet and client/server architectures.
• Familiarity with how legacy and web-based system interfaces with each other.
• eCommerce experience preferred.
• Experience with Agile methodologies a plus.
• Advanced analytical, conceptual, and problem-solving abilities.
• Strong written and oral communication skills.
• Ability to work in a team-oriented, collaborative environment.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Ability to transform an idea or need into a completed solution or work product.
• Willingness and ability to train and mentor other business analysts.
• Ability to facilitate meetings and follow up with resulting action items.
• Ability to develop relationships with client personnel that foster client ties.
• Minimal travel as required
• Work outside the standard office 7.5 hour workday as required.

BH Solutions Group