Ford Service Advisor

Norm Reeves Superstore

  • Lincoln, NE
  • $60,000-125,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Description :Location: Cerritos, CA | Type: Full Time | Salary: 60,000 - $125,000Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!As a Service Advisor, you’re one of the most important team members at Norm Reeves Ford. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.What You’ll Do:
  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions
What You’ll Need:
  • Previous experience as a Service Advisor in a dealership setting
  • A valid driver’s license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings
What We Offer:
  • Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself – Tuition Reimbursement
  • Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching
  • Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Norm Reeves Superstore