Job Description:Summary:This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt's Service Standards and Guidelines.Key Responsibilities:● Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.● Develop, implement, and maintain quality standards, processes, and improvement strategies.● Collaborate with various departments to ensure consistent adherence to quality standards across the organization.● Monitor and analyze quality performance, providing regular reports on key metrics.● Proactively identify and resolve client concerns and quality issues.● Provide training and support to the QA team members and field representatives to ensure competency and proficiency.● Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.Requirements:● Proven ability to lead and manage teams effectively.● A strong background in the property and casualty insurance industry is required. While not essential, a specialization in loss control is highly valued.● Excellent communication, analytical, and problem-solving abilities.● Proficiency in Microsoft Office (Word, Excel) and Google Workspace.
