Solutions Consultant
- New York City, NY
- $165,000-185,000 per year
- Permanent
- Full-time
- Lead onboarding for new clients, from technical integration to user experience design
- Collaborate closely with customer teams to align AI agent solutions with their strategic goals
- Manage all aspects of agent deployment-from ingesting content to configuring user-facing interfaces
- Develop and execute A/B tests and pilot programs to validate agent effectiveness
- Analyze consumer interaction data to surface actionable insights and trends
- Provide guidance on how to optimize content inputs, conversational design, and performance metrics
- Create data-driven case studies and support value realization across key accounts
- Work with product and engineering teams to troubleshoot issues and provide client feedback
- Represent the voice of the customer to help shape product enhancements and roadmap decisions
- Develop documentation, enablement materials, and best practices to support internal scaling
- Support sales teams with customized demos and technical solution narratives
- Participate in client discussions to translate business needs into viable implementation plans
- You have 5+ years of experience in SaaS, ad tech, martech, or a high-growth tech environment
- You're passionate about the potential of AI in transforming digital customer experiences
- You're a natural collaborator, comfortable working with both technical and business stakeholders
- You have strong analytical skills, with experience using dashboards, spreadsheets, and storytelling through data
- You thrive in dynamic environments and bring a proactive, solutions-oriented mindset
- Bonus: experience with SQL, HTML/CSS, or network traffic debugging tools