Healthcare Resource Specialist Full-Time Days
Trinity Health
- Boise, ID
- Permanent
- Full-time
- Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
- Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships.
- Interact over the phone with Saint Alphonsus patients and physician offices in order to effectively and efficiently process referrals.
- Ability to work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, assure back-up, and achieve an enjoyable work atmosphere.
- Work as part of a team with demonstrated listening skills, independent problem solving, and decision-making abilities and has the ability to use critical thinking skills.
- Computer skills including MS Office products and Insurance site management. EPIC preferred. Must be able to work in multiple software applications and electronic health record systems simultaneously.
- Well-developed English verbal and written communication skills to portray a professional customer image.
- Performs accurate and timely entry of referral information.
- Communicates directly with patient and/or family and referring clinic.
- Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.
- Collects and validates patient information.
- Contact insurance companies to ensure prior approval requirements are met.
- Informs patient/physician offices of referral status.
- ÂMaintains confidentiality of all patients according to HIPAA standards.