Sr Technical Business Analyst - POS
Aramark
- Philadelphia, PA
- $82,000-135,000 per year
- Permanent
- Full-time
- Assemble, configure, deploy, and test new hardware and software in the lab.
- Create and execute test plans.
- Communicate with Aramark stakeholders to understand business objectives. Ask the right questions, craft solutions, and deliver validated commerce products and capabilities to help create positive business outcomes.
- Create and maintain a backlog of feature requests to meet identified needs.
- Prioritize open requests based on overall strategy, juggling scope, time, and budget.
- Act as the primary point of contact with vendor partners. Own vendor relationships and coordinate discussions between Aramark stakeholders and vendor team.
- Deploy product to Aramark client accounts. Define and establish repeatable intake and deployment processes for transition to Tech Operations team when appropriate.
- Define, document, and establish support process for Aramark accounts with the product.
- Guide the product through internal processes with Information Security, Architecture Review Board, etc., engaging vendors and internal subject matter experts as needed.
- Proactively share updates on product roadmap, capabilities, and feature releases with technology and business leaders. Serve as product subject matter expert.
- Drive the practice of collecting and analyzing data about usage, adoption, etc. to inform product direction.
- Work collaboratively with colleagues on cross-functional and co-located product & business teams.
- Ensure product documentation is created and available for all stakeholders - i.e.: Field Operations, Deployment, Support, Marketing, Sales, Clients, etc.
- Participate, support and lead cross functional initiatives or projects related to the optimization of the product portfolio in various stages of the lifecycle.
- Track project status, manage and escalate project issues and risks as appropriate.
- Bachelor's degree in computer science or related discipline.
- 3-5 years experience required.
- Previous experience in product management desired; previous experience as a business analyst or project manager within a technology team also welcome.
- Successful management and delivery of products for mid to large scale organizations utilizing a combination of internal, vendor, and 3rd party resources
- In-depth understanding in the areas of process development, operations, procurement, testing, systems deployment, and on-going support
- Proven ability to manage client expectations and communications, external vendors, and product deliverables
- Excellent written and oral communication skills
- Ability to express technical concepts in business language and business concepts as tech requirements.
- Employs considerable creativity, innovation, and solution design skills in performing this function
- Understanding of analytics, web, mobile, cloud and data driven business applications
- Ability to prioritize or seek help to prioritize
- Strong problem solving, analytical skills and interpersonal skills
- Able to work independently with minimal supervision
- Ability to break down complex problems into actionable steps
- Experience with Retail or Hospitality technology a plus
- Advanced Microsoft Office skills are required, including Excel and PowerPoint.