Supervisor - Service Operations Support
UGI Corporation
- Charlotte, NC
- Permanent
- Full-time
- Must have prior experience with technician routing/dispatching
- Demonstrated supervisory or management experience in operations or call center environment
- Ability to collaborate with others to ensure execution of objectives
- Strong interpersonal skills and ability to engage and motivate team
- Must be analytical and capable of translating data into actionable results
- Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management.
- Ensure daily work queues and appropriate resources are assigned to meet field operation's needs
- Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
- Collaborate closely with various departments to ensure cohesiveness in planning
- Be available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise.
- Communicate key business initiatives, monthly metric standings, and core business values to team
- Fully understand the Service Coordinators job function, daily activities, and work expectations
- Monitors assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary
- Prepare and administer annual reviews
- Knowledge of Safety protocols
- Ability to understand and relate technical requirements
- Proficient in Microsoft office products, such as PowerPoint, Word, and Excel
- Strong communication skills (both written & verbal)
- Effective problem-solving skills & acute analytical skills
- Customer service oriented
- Detail oriented with strong organizational & time management skills
- Bachelors degree preferred
- 3-5 years supervisory experience
- 3-5 years of service routing/logistics for multi-location units experience preferred
- Propane experience a plus