Implementation Manager - Legal
- Los Angeles, CA
- Permanent
- Full-time
- Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions
- Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation
- Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs
- Facilitate execution of projects through requirements gathering and documentation
- With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements
- Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc.
- Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
- Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution
- Support clients through go-live process and play key role in promoting solution adoption and usage
- Provide regular and adequate end user feedback to the product team
- A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry.
- Must be able to manage multiple projects utilizing strong planning and organizational skills
- Outstanding verbal, written and presentation skills to demonstrate solution concepts
- Strong interpersonal skills with ability to influence and build effective customer relationships
- Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
- Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
- Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
- Ability to set and manage customer expectations, and work independently on project assignments
- Exposure to working on an Onshore - offshore set up.
- Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills
- Experience with Case Management Systems (CMS) like Litify, Filevine, Smart Advocate, Neos or Meruscase
- CBAP certification is highly desirable
- Analytical nature with the ability to solve complex business issues
- High emotional quotient is desired.
- A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent
- Maturity and level headedness to handle difficult situations and still maintain healthy relationships with customers and partners.
- Extremely detail oriented and passionate about customer’s success