Customer Service and Sales Associate
Hertz
- Astoria, Queens, NY
- $17.50 per hour
- Permanent
- Full-time
an hour as your base pay (equals
insert annual rate calculation
annually for full time employees) * Overtime hours are compensated at 1.5 times your hourly rate
- Includes full range of medical, dental, vision, 401K benefits offerings
- Uncapped monthly sales incentives with an average monthly range of
- Expected total average earnings:
(first year) * Potential for top sellers to make over $100K annuallyThe key responsibilities and accountability are:
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment
- Passion for customer service and attention to detail - Goes the extra mile
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Motivated to achieve and exceed targeted goals
- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.