Field Service Technician

Chart Industries

  • Buffalo, NY
  • Permanent
  • Full-time
  • 1 month ago
Ensuring Chart's Success…"Cooler By Design” - Chart's core business is centered around the design and fabrication of cryogenic equipment; so you can see where we get our tagline from, right? Well, yes and no - see, we think the products we design and build are pretty cool too. Also, we're problem solvers. Customers don't come to Chart with an equipment specification, they come to Chart with a challenge. That's where you come in, because someone has to figure it out - all the way from conceptual design to installation and commissioning of equipment on-site. Chart's mission is to provide full solutions across the Nexus of Clean™ - clean power, clean water, clean food, and clean industrials. The diverse applications we service echo our commitment to sustainability - from providing full hydrogen solutions across the value chain, offering small and industrial scale carbon capture solutions to customers globally, creating water treatment systems responsible for treating 4.5 billion gallons of water per day in the U.S. and delivering clean water to over a billion people worldwide, providing equipment and solutions for mission critical space launches, decarbonizing the marine industry, and electrifying the mining space. Chart even contributes to the food and beverage industry by making some of your favorite carbonated beverages possible - If nitro coffee or nitro ice cream is your thing - well, that's Chart technology too (and it's also cool)!Interested in learning more? Take a tour of Chart City to get a feel of how Chart equipment solutions impact our daily lives.What Will You Do?
  • Provide technical support during repair and/or installation, at customers' sites, of Howden's equipment to ensure standards are met and the integrity of the equipment is maintained.
  • Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents.
  • Work to improve Howden responsiveness to customers by being available to make sales calls, perform technical walkdowns, and provide solutions to customers that distinguish HNA's proposals and capabilities.
  • Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
  • Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
  • Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
  • Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
  • Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of Howden, and Sales Reps, with meaningful information, knowledge, and tools to support the customer.
  • Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow the installed base of Howden Aftermarket.
  • Continually gather critical site information about Howden installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of Howden Aftermarket in the CRM system.
  • Maintain close working relationships with customers in order to understand the competitive marketplace and suggest plans / programs to leverage that knowledge to offer not only additional or improved services, but also additional products for the benefit of customers and Howden.
  • Support in-house manufacturing, when needed, by being available to supplement existing personnel to meet customer needs during peak periods.
Your Physical Work Environment Will Require…Travel
  • Up to 80% travel to locations mostly in North America; with possibility of international travel.
Your Experience Should Be...Essential skills, knowledge & behaviours
  • 3 years of relevant technical background including millwright, maintenance, engineering, and/or field service experience.
  • A solid understanding of the product/service offerings and customer base.
  • Ability to create and maintain strong relationships with customers, employees and Sales Reps.
  • High moral and ethical standards; integrity is continuously apparent.
  • Proficient in Microsoft Office Products - Word, Excel, Outlook, etc. Comfortable navigating the internet.
  • Strong interpersonal skills - active listener, clear and concise communicator (both oral and written); proven collaboration skills.
  • Strong analytical skills.
  • Comfortable and effective working in the “virtual world”
  • Experience with servicing highly engineered equipment and products.
Desirable skills, knowledge & behaviours
  • Some technical schooling, classwork toward a degree in a technical area.
  • Background evidencing positions with increasing responsibility and leadership.
  • Experience specifying replacement parts for highly engineered equipment and products.
  • Experience in industrial sales or technical selling.
  • Troubleshoot vibration, system and aerodynamic problems in equipment
Our Benefits Package...

Chart Industries