Lead Technical Program Manager - Chief of Staff / Business Management

JPMorgan Chase

  • Chicago, IL
  • $118,750-160,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Job Description:Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.As a Lead Technical Program Manager in Global Banking Technology's Wholesale Client Servicing team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Wholesale Client Servicing is a part of the Global Banking Technology organization responsible for delivering and supporting an industry-leading technology solutions. The Lead Technical Program Manager will support in the role of Chief of Staff/ Business Manager and manages the day-to-day business operations and strategic programs needed to shape the foundational structure that enables Wholesale Client Servicing to deliver world class products. In this role, you will be partnering with our Leadership team, Product Owners and Technologists around the world to create and manage best in class strategic programs. These programs will be focused on executive communications, data driven organizational decision making, perfecting processes and tooling, steering senior level governance programs, and supporting diverse cultural initiatives.Job Responsibilities:
  • Manage Chief-of-Staff and Business Manager responsibilities for the Client Onboarding & Servicing and Lending Services Product Lines, inclusive of managing day to day operational strategies and optimizing existing team processes
  • Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
  • Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
  • Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
  • Partner with managers across the organization on Book of Work oversight to ensure the right talent alignment for initiatives
  • Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
  • Manage critical strategic initiatives as part of the program manage critical strategic initiatives identified by the Wholesale Client Servicing team
  • Champion globally inclusive cultural initiatives
Required qualifications, capabilities, and skills:
  • 5+ years of experience or equivalent expertise in technical program management or skills, leading complex technology projects and programs in a large organization
  • Experience in program/project/technology management, consulting, operations, or a combination of these
  • Proficiency in crafting visually compelling and cohesive narratives, with experience in creating engaging digital content and enhancing communications through innovative design and storytelling techniques.
  • Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.
  • Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans
  • Strong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause)
  • Ability to establish and build strong relationships and partnerships across cross-functional teams
  • Ability to take on increasing management responsibility and project/program ownership
  • Highly organized, detail-oriented, and proactive self-starter with the ability to influence cross-functional teams and adapt to new domains, while managing change in high-pressure, shifting environments.
Preferred qualifications, capabilities, and skills:
  • Advanced proficiency in tools for governance documentation and communications, such as PowerPoint, Excel, Microsoft Teams, Confluence, Tableau, and JIRA.
  • Reporting tools is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransBase Pay/Salary
Chicago,IL $118,750.00 - $160,000.00 / year

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