Learning Lead (Fully Remote) - Hunstville, AL

Business Staffing of America

  • Alabama
  • Permanent
  • Full-time
  • 1 month ago
Business Staffing of America, Inc. is actively seeking a dedicated and qualified Learning Lead (Fully Remote) located in Huntsville, AL.Minimum Background Investigation (MBI) cleared is a must.Secret Security Clearance is a plus.Position Overview:We are looking for a Knowledge Transfer & Training Specialist with strong expertise in Exstream software and IRS notice systems to lead and execute structured knowledge transfer and on-the-job training (OJT) initiatives. This role is essential in upskilling IRS personnel and ensuring continuity and self-sufficiency in system operations and support across various teams including Corporate Notices developers, Enterprise Operations, and the Notice Conversion (NOTCON) team.Key Responsibilities:Training & Knowledge Transfer:
  • Develop and implement a comprehensive training plan to upskill IRS personnel across multiple user roles using diverse training formats such as:
  • Interactive virtual sessions
  • Independent study materials
  • Hands-on exercises
  • Group activities and collaborative workshops
  • Deliver training aligned with the approved plan, ensuring participants are guided through the Exstream software's full capabilities
  • Provide documentation supporting the training program, including tracking completion of training milestones
Assessment & Remediation:
  • Evaluate the proficiency of IRS developers and support staff in using the Exstream tool
  • Identify skill gaps and provide targeted remediation strategies to close those gaps effectively
Knowledge Management:
  • Facilitate effective knowledge transfer by:
  • Ensuring all Exstream-related work products are securely stored, organized by user role, and easily accessible within the IRS environment
  • Providing comprehensive guides for maintaining deployment pipelines and executing routine updates
  • Making troubleshooting, performance tuning, and system management information available and understandable
Support for Notice Conversion (NOTCON) Training:
  • Design and execute training programs to prepare the NOTCON team in key areas, including:
  • Deploying and enhancing Microservices
  • System Integration, Site Acceptance Test (SAT), and Platform Test (PTE) environment configuration
  • Support for Simplex notice formats and global override enhancements for manifest files
  • Working with live data in DEV, SAT, and PTE environments
  • Enhancing error reporting and logging features
  • Addressing barcode integration and encoding in Exstream
  • Upgrading to the latest Long-Term Support (LTS) releases (e.g., JDK 17 → 21)
Qualifications:
  • Proven experience training technical and non-technical users on complex software systems (preferably Exstream)
  • Experience working with IRS systems, notice lifecycles, and Microservices-based architecture
  • Strong understanding of knowledge management practices, documentation, and system administration
  • Familiarity with modern development and test environments (e.g., DEV, SAT, PTE)
  • Ability to assess learning progress and adapt training approaches accordingly
Preferred Skills:
  • Experience with IRS Notice Conversion (NOTCON) efforts
  • Proficiency in Exstream, Java/Microservices, and COTS upgrades
  • Background in training delivery, curriculum development, and learning technologies
  • Strong written and verbal communication skills
  • Government or federal agency training experience is a plus

Business Staffing of America