Information Technology Specialist 3

New York State

  • New York City, NY
  • $86,681-109,650 per year
  • Permanent
  • Full-time
  • 15 hours ago
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an Information Technology Specialist 4, within the Chief Technology Office/Business Application Services/Public Safety Portfolio/Business Analysis and Quality Assurance Unit; the Information Technology Specialist 3 (SG23) will participate in the development and support of mission critical public safety applications that are utilized by state, local, and federal law enforcement and first responders. Incumbent will be responsible for developing a thorough understanding of the functionality of applications within their assigned business area and participating in all phases of the system development lifecycle in the areas of system analysis and design, system testing and quality assurance, business and technical documentation, and business and technical support. Duties include, but are not limited to:
  • Develop business expertise to understand the business needs of the user.
  • Participate in the analysis and feasibility studies for new user requests.
  • Elicit and document business and system requirements.
  • Assist with the design and documentation of system process flows, data flows, and user interfaces.
  • Develop business and system use cases.
  • Provide first line of support for all applications maintained by the Public Safety Portfolio.
  • Investigate and resolve user reported production issues.
  • Oversee and assist in the development of test plans and execution of test cases to validate business requirements.
  • Identify and create test data using SQL queries.
  • Perform system and regression testing using HP ALM.
  • Oversee and assist in identification and management of defects using HP ALM.
  • Coordinate user acceptance testing efforts.
  • Run ad hoc report and data extracts using SQL/PL SQL.
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
  • Thirteen (13) paid holidays annually
  • Up to Thirteen (13) days of paid vacation leave annually
  • Up to Five (5) days of paid personal leave annually
  • Up to Thirteen (13) days of paid sick leave annually for PEF.
  • Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
  • Eligible employees and dependents can pick from a variety of affordable health insurance programs
  • Family dental and vision benefits at no additional cost
Additional Benefits
  • New York State Employees' Retirement System (ERS) Membership
  • NYS Deferred Compensation
  • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
  • Public Service Loan Forgiveness (PSLF)
  • And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Some positions may require additional credentials or a background check to verify your identity.

New York State