Client Cloud Consultant

• Understanding of SIP Protocols, Client Framework and Architecture.
• Good Knowledge of SIP protocol.
• Hands on experience on multimedia setup (chat & email) environment.
• Hands On experience on Client Architect, Client Dialogflow engine.
• Hands On experience of integrating with Appfoundry applications as well as connectors Salesforce, Microsoft Dynamics, ServiceNow.
• Should have experience of troubleshooting Client Cloud interactions.
• Should have installation experience of Client Edge Device.
• Should have experience of integrating Cloud telecom provider integration.
• Should have experience of configuring other UCC platforms such as 8X8, Microsoft teams, Zoom etc.
• Working Knowledge of Client cloud modules such as WEM, Speech Analytics, Chatbot engine etc.
• Strong knowledge on designing and developing Client Routing Strategies and IVRs.
• Good knowledge in Database such as SQL, Oracle, MySQL etc.
• Should have experience of integrating with SSO, Active directory tools.
• Some experience of Web Services/SOA functions, backend integrations, stored procedures, and scripting is must.
• Strong exposure on CTI development, Agent Softphone, Client API / SDK.
• Integration of Client solution with CRM Agent desktops.
• Should know about JAVA/.Net technology.
• Good ITIL Knowledge Incident, Configuration Candidateagement.
• Proficiency in Contact Center Technology.
• Proficiency in IVR Call flow design and development.
• Proficiency in languages like Java Script, Python.
• Proficiency in IVR-specific scripting tools or languages such as VoiceXML.
• Experience with IVR platforms such as Client Cloud and Amazon Connect.
• Good understanding of Databases.
• Strong understanding of contact center technologies, including IVR, ACD, QM, WFM, and call routing.
• Proficiency in RESTful or SOAP APIs to enable interactions between IVR and other systems.
• Good customer communication.

• Provide advanced troubleshooting for applications and systems, determining cause and effect.
• Understand and apply advanced system/application administration, management, and performance tuning techniques.
• Assist with day-to-day operation support, performance tuning, and disaster recovery.
• Candidatetors newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment and may participate in providing formal training.
• Participates in meetings and presentations or other designated special projects as assigned by department management.
• Maintains a comprehensive working knowledge of polices, procedures, and benefits across all product lines.
• Develops job aides and other tools to assist engineers in improving the overall quality of service.
• Evaluate hardware and software requirements and be able to justify purchase decisions.
• Other duties as assigned by Candidateagement.
• XXgn, Develop, and Deploy Contact Center Solution.
• Develop IVR call flow.
• Troubleshooting call flow issues, logs, and error reporting.
• Configure contact routing, IVR (Interactive Voice Response), scripting, and other system components.
• Gather and document business requirements from stakeholders across operations, IT, customer experience, and strategy teams.

• GCP (Candidatedatory).
• ITIL Foundation (Preferred).

Cynet Systems