Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.Join Entrata, a leading property management software company based in Logan, Utah, as a Technical Support Intern. In this role, you will have the opportunity to work alongside experienced professionals, providing essential technical assistance to our clients. Gain hands-on experience in troubleshooting software issues, enhancing your communication skills, and contributing to the success of our cutting-edge software solutions. This internship is an excellent opportunity for individuals seeking a dynamic, fast-paced environment where they can apply their technical knowledge and grow in the field of customer support. This internship requires 20-30 hours per week for 12 weeks, with a flexible schedule between 8 am and 5 pm that can work around school or other obligations. Upon successful completion of the internship, you may have the opportunity to be hired full-time based on fit and performance. \nResponsibilities:
Respond to client inquiries and provide technical support via email, phone, and chat.
Diagnose and troubleshoot software issues to identify root causes.
Collaborate with cross-functional teams to escalate and resolve complex technical problems.
Document and track customer issues, ensuring timely resolution and maintaining accurate records.
Assist in the creation and improvement of support documentation and knowledge base articles.
Participate in ongoing training to stay updated on product features and industry trends.
Collaborate with development teams to communicate and resolve recurring issues.
Contribute to a positive customer experience by ensuring prompt and effective communication.
Assist in the testing of software updates and new releases.
Provide exceptional customer service and foster strong client relationships.
Minimum Qualifications:
Currently enrolled in a relevant technical or computer science degree program.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Basic understanding of software development concepts.
Preferred Qualifications:
Previous experience in a technical support or customer service role.
Familiarity with property management or real estate software.
Knowledge of SQL and database concepts.
Experience with ticketing systems and support tools.
Passion for technology and a desire to pursue a technical support or software development career.
\nBenefits:Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.HSA/FSA options and employer-paid disability benefits provided for eligible employees.Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.Family-centric leave policies supporting new parents during significant life events.Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.Bi-annual swag drops for employeesBut members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.It's a great place to work! Will you join us?
