Job ID: 694121Malone is hiring Kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all kiosk locations.Hourly Pay: $20.00/hrLocation: Louisville, KYKey Responsibilities
Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or customer via phone IVR system
Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
**Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.**Education & Experience
High school diploma or GED required; additional technical certification preferred
Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
Experience in a call center environment highly preferred
Experience with ticket tracking software and technical documentation preferred
Knowledge, Skills & Abilities
Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Basic knowledge of iOS and Android systems preferred
Ability to adapt in a fast-paced, collaborative, and changing environment
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.?Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.Malone Workforce Solutions is an Equal Employment Opportunity Employer.2000000
