Senior Manager, Enterprise Technical Account Management

Axon

  • Scottsdale, AZ
  • Permanent
  • Full-time
  • 8 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAs a Senior Manager in the Technical Account Management (TAM) organization, you will lead a team of Onsite Technical Account Managers across complex customer environments, driving large-scale adoption and operational excellence of Axon products within retail and healthcare domains. You'll shape strategy, influence cross-functional priorities, and be accountable for high-impact decisions that directly affect customer outcomes and Axon's long-term success in Enterprise markets.Enterprise customers that need proactive, hands-on technical guidance to bridge the gap between initial implementation and long-term operational maturity-especially those with complex deployments across many sites. This role goes beyond technical support-you are the operational architect behind Axon's partnerships with our Enterprise customers. You'll translate Axon's vision into scalable execution across complex retail and healthcare environments, build a team of trusted technical advisors, and ensure delivery excellence in high-growth, high-impact environments.This is a high-discretion, high-impact role that involves frequent collaboration with senior and executive leadership across departments, as well as influencing large-scale customer transformation through technology.What You'll DoLocation: Hybrid from Axon hub location
Travel: 25%
Reports to: Sr Director, Professional Services Enterprise
Direct Reports: 7 to start - we are rapidly expanding
  • Define and execute the strategic roadmap for the Onsite TAM program in alignment with corporate goals and success outcomes.
  • Lead multiple direct reports, ensuring consistent execution, coaching, and accountability across team.
  • Own operational planning including headcount forecasting, resource allocation, budget adherence, and program scaling initiatives.
  • Serve as the executive escalation point for complex, high-priority agency challenges. Drive cross-functional resolution while preserving critical customer relationships.
  • Collaborate with senior leaders across Product, Engineering, Customer Success, and Sales to champion TAM insights and influence roadmap decisions.
  • Establish performance KPIs and quality standards; continuously optimize service delivery models based on data and feedback loops.
  • Lead organizational change initiatives-both internally and across customers-around software adoption, systems modernization, and incident/crisis management frameworks.
  • Develop future leaders by investing in talent development, succession planning, and ongoing leadership training across your teams.
  • Maintain deep expertise in Axon products and services to support high-stakes conversations with customer stakeholders and internal leadership.
  • Champion a culture of technical excellence, accountability, and customer empathy.
What You Bring
  • 7+ years of progressive leadership experience managing technical customer-facing teams.
  • Proven ability to set vision and build scalable operational frameworks in fast-paced, ambiguous environments.
  • Experience leading customer engagement strategies with executive-level stakeholders, ideally in public safety or regulated industries.
  • Strong financial and operational acumen: budget management, resource planning, and forecasting.
  • Deep knowledge of SaaS, cloud infrastructure, networking, and enterprise IT systems.
  • Advanced skills in escalation handling, incident response, and executive communication.
  • Ability to influence and shift thinking across cross-functional and senior leadership groups.
  • Strong analytical mindset; comfortable making data-informed decisions and driving accountability through metrics.
  • Preferred: Experience supporting large Enterprise software systems and managing & scaling large teams
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
LocationThis role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work#LI-HybridDon't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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