Dual Esthetician/Massage Therapist, Spa (OC)

Montage Hotels

  • San Diego, CA
  • Permanent
  • Part-time
  • 1 month ago
Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Please to apply internally.Dual Massage Therapist and EstheticianSUMMARYThe Pendry collection is a portfolio of extraordinary hotels and resorts. While each property is unique, at Spa Pendry we all share an intricately crafted and intentional approach to wellness with authenticity in a new luxury environment. We bring the soul of the locale to life through our treatment menu and deliver unforgettable experiences with skill to the modern traveler. We have a passion for excellence and seek to continuously deliver exceptional and highly personalized service with humility and grace as we genuinely care for our guests in an environment of emotional hospitality and wellbeing. Your role with Spa Pendry will be to contribute to the collective success of our brand, meeting, and exceeding guest expectations by aligning with our mission, vision, and values.On Call/Casual status is a minimum of one day per week commitment but does not guarantee hours. Part Time is a minimum of 3 days per week commitment. Shifts vary in duration and timing; current needs of the spa will be discussed in the interview process.*Note: Sunday shifts required, additional shifts as available.ESSENTIAL FUNCTIONS
  • Perform direct spa services for guests including Massage Therapies, Body Treatments, Facials and Waxing.
  • Possess a dynamic and extensive level of skill that can highly personalize each guest’s experience according to their individual wellness goals and with the upmost consideration of safety and security.
  • Prompt with starting and ending treatments, being able to work within acutely defined time frames, in accordance with Spa Pendry treatment protocols and with high standards of luxury service in voice, action and intention.
  • Practice highly anticipatory service, knowing and referencing guest information including services, repeat visits and other spa experiences booked during their stay, to create a personalized, authentic, and seamless experience for every guest.
  • Graciously and thoughtfully provide guests suggestions and recommendations for services and homecare with the guest’s best interest in mind, empowering our guests to select choices without strong selling or pushing.
  • Maintain the highest level of ethics and professionalism in voice and action, maintaining guest safety and comfort levels throughout spa services and adapt accordingly with grace. Discreet and secured draping techniques are always practiced, as well as all standards of sanitation and sterilization as directed by California law and Pendry expectations.
  • Prepare and reset treatment rooms to Pendry expectations including thorough surface cleaning, table and counter presentation and stock levels. Be productive with downtime.
  • Perform prep work, equipment maintenance, properly clean and restock treatment rooms, dispensary, and storage spaces to ensure a seamless work environment.
  • Always follow Pendry grooming guidelines, and courteously interact and answer all spa and hotel related questions with guests.
  • Have a passion for ongoing learning regarding Pendry products, services and standards of luxury as well as personally pursue continuing education opportunities. A thorough knowledge of Spa Pendry services, indications, contraindications, and ingredients is maintained.
  • Equipment and supplies are properly cared for and concerns are reported in a timely manner. Proper amount of product and supplies are used in accordance with the treatment protocol to assist with controls and minimize waste.
  • Offer flexibility with schedule and availability to meet the variable demand of spa services and work as a team to ensure a work life balance.
  • Performance benchmarks are maintained and exceeded.
  • Willingness to learn and be adaptable. Attend mandatory meetings and training with Spa leadership and coordinated partners.
  • Willingness to mentor others, participating in on boarding of new hires and ongoing training with the Spa Front Desk team as related to Spa services and guest experience.
  • Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
  • Participates and supports Pendry’s efforts toward community service, sustainability, and environmental initiatives.
  • Communicate with management all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously.
  • Maintain positive attitude and contribute to a quality work environment.
  • Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa, including guest relaxation spaces, locker rooms, boutique, and fitness center.
  • Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa.
  • Assist in any other function as requested by Spa Pendry and hotel leadership.
QUALIFICATIONSREQUIRED
  • Valid Massage Certification from the California Massage Therapy Council (CAMTC).
  • Valid Esthetician License from the State Board of California.
  • Minimum of 2 years of experience as a practicing Massage Therapist and Esthetician in a similar role and environment.
  • Ability to communicate clearly and speak, read, write, and understand English.
  • Able to work holidays, mornings, evenings, and weekends.
PREFERRED
  • Experience in a luxury spa or hotel environment that follows the highest standards of guest service; preferably one which has attained a 4, or 5-star Spa rating by Forbes.
  • Additional certificates for specialty treatments and modalities.
  • Formal education or degree in Hospitality.
  • Graduated or have broad knowledge of anatomy and physiology, massage therapy, beauty therapy at NVQ, ITEC or CIDESCO.
SKILLS
  • High level of training and exceptional skill in both Massage and Facial applications.
  • Excellent eye for detail, ability to multi-task and ability to work gracefully in a fast-paced environment both independently and as a team. Calm under pressure.
  • Passionate about luxury service and hospitality. Enjoy working with guests and associates and possess a friendly, customer first service orientation.
  • Excellent interpersonal and organizational skills. Ability to work as a team and independently.
  • Ability to maintain discretion and confidentiality of all guest and hotel information.
PHYSICAL REQUIREMENTSPosition requires standing, walking, opening doors and giving direction most of the working day; must be able to push, pull and exert well-paced mobility while standing for up to 6 hours at a time. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability in a limited space. Must be able to bend, stoop, squat, twist and stretch to fulfill tasks. Must be able to lift and carry up to 20 pounds frequently and up to 45 pounds occasionally on a regular and ongoing basis. Must be able to push and pull spa equipment and linen carts weighing up to 250 lbs. occasionally. Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis. Requires grasping, turning, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously with the need to speak on the telephone and respond to guests and converse with staff. Ability to hear fire alarms and emergency equipment. Vision occurs continuously, needing to view small print and details beyond arms reach, with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.The above is intended to provide an overview of the role and responsibilities for a Dual Massage Therapist and Esthetician at Pendry San Diego. It is not, and does not infer that, the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Pendry is an equal opportunity employer. This policy applies to all terms and conditions of employment.We take great pride in making our guests and associates feel welcome, cared for, recognized and respected. If you don't quite meet every single requirement, but still believe you'd be a great fit for the job, hit the “Apply” button and start your journey with us.The pay scale for Esthetician/ Massage Therapist is $17.25.The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Montage Hotels