Req ID: 433092BASIC PURPOSE:The Manager of Payments Technology oversees and enhances the entire payments ecosystem within Loves, leading the development and implementation of payment strategies aligned with organizational goals. They ensure seamless, secure, and efficient transaction processes, collaborating with cross-functional teams to drive innovations in payment technology, optimize operational efficiencies, and ensure regulatory compliance. The role requires proactive adaptation to emerging payment trends, changing consumer preferences, and identifying growth opportunities. The ideal candidate will be a visionary leader, committed to delivering excellence in payment services and fostering strong relationships both internally and with external partners.Major Responsibilities:Leadership and Operational ManagementDrive results across the organization in line with company culture ensuring we have the right people in the right place doing the right thing at the right time in the right way.Lead, prioritize, and direct the work of the payments team analysts and dedicated development team.Establish a high performing team culture characterized by exceptional customer service, innovation, financial discipline, operational excellence, and continuous improvement.Understand and align to business needs and assist with organizational change management.Establish KPIs and metrics to drive team efficiency.Technical CompetencyDevelop understanding of payments systems, payment security, RFID technology, and other mobile payment technology.Serve as the key intermediary between the Corporate IT Infrastructure department and the payments team, ensuring that our payment solutions are operating at peak efficiency.Strategic Planning and ExecutionResearch, review, and analyze existing processes to enhance payment solutions (i.e., CRM, customer management, fleet pricing, contract management).Drive innovation in payment technologies to enhance customer experience and operational efficiency.Manage projects from conception to completion, meeting deadlines, budgets, and quality standards.Innovate using knowledge and awareness of industry trends to identify new product opportunities and drive them from end-to-endWork alongside the business to develop, own, and execute product roadmaps.Collaboration and Stakeholder Management:Collaborate with cross-functional teams to inform product vision, strategy, and features.Develop and maintain relationships with external vendors for access to the latest technologies.Compliance and Risk Management:Provide technical guidance and mentorship to team members to foster continuous improvement and learning.Stay abreast of industry trends and regulatory changes affecting payment technologies and ensure compliance.Project Management:Manage projects from conception to completion, ensuring they meet deadlines, budgets, and quality standards.Navigate projects, initiatives, deployments, changes, etc., ensuring correct prioritization.Receive and respond to after hour calls, pages, and/or e-mails regarding incidents whenever necessary.Review business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.Stay abreast of industry trends and regulatory changes affecting payment technologies and ensure compliance.Other duties as assigned.SKILLS AND PHYSICAL DEMANDS:Skills:Proficient in project management and business analysis.Comfortable with occasional lifting, prolonged sitting, and on-call availability.Ability to build rapport and credibility as a strategic partnerConflict negotiation, problem-solving, and influencing skills.Humility, creativity, and negotiation skills.Strong communication, negotiation, and problem-solving skills.Experience in conflict negotiation and dealing with difficult customers.Skilled in team collaboration, influence, and humility.Ability to break down silos both inside and outside an organizationBe able to shift opinions and overcome obstacles using influence over positional powerTypical Physical Demands:Ability to build rapport and credibility as a strategic partner.Strong communication, negotiation, and problem-solving skills.Experience in conflict negotiation and dealing with difficult customers.Skilled in team collaboration, influence, and humility.EDUCATION AND EXPERIENCE:Education:HS Diploma or equivalent requiredBachelor's degree in computer science, management information systems or business or other related field or equivalent experience and/or certification (Preferred)Experience:3-5 years' experience in credit card payments or e-commerce solutions5-7 years' experience in project management and business analysis activitiesExperience with Retalix POS suite, SAP, AJB Software, ACI Postilion, or other ERP packages is a plus (Oracle, JD Edwards, etc.)Job Function(s): Information TechnologyLove's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and “Clean Places, Friendly Faces.” We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert
The Love's ExperienceLove’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.
