Senior Account Manager
coUrbanize
- Chicago, IL
- $90,000-120,000 per year
- Permanent
- Full-time
- While this role is full-time, for the right candidate we can accommodate a part-time schedule.
- Proactively engage customers in your book via key lifecycle events: onboarding, EBRs, renewals, and ongoing advisory services
- Own renewals, upsells, and revenue forecasting targets
- Communicating progress, outcomes, milestones, and vision to customers through the execution of our community engagement strategy through phone calls, email and Zoom calls
- Taking a consultative approach and building strong partnerships with your customer base by developing a deep understanding of customers’ needs and goals, and a strategy to achieve shared goals
- Educating customers and facilitating strategic meetings with their respective teams, crafting executive-level updates to grow customer accounts
- Driving adoption by providing a top-notch onboarding experience and ongoing strategic meetings
- Developing best-practice feedback themes and comment topics for inclusive and meaningful engagement
- Proactively track, measure, and report on customer KPIs to diagnose engagement opportunities
- Identifying trends and needs of customers; communicating those needs to our internal team to improve our industry-leading offerings
- You have significant experience managing and owning relationships with enterprise customers in account management, sales, or quota-carrying customer success.
- You have industry experience in urban planning, real estate development or public affairs, especially working with or for large-scale real estate developers.
- Proven success exceeding revenue targets and delivering KPIs.
- You are comfortable and experienced meeting with large customer teams of varied stakeholders in senior-level positions at the VP level and above via Zoom and phone.
- You take a strong consultative approach to problem-solving and project management, and have a desire to exceed customer expectations.
- You are process-oriented with exceptional follow up and can effectively prioritize a large volume of work and meet deadlines without prompting.
- You are able to communicate well to internal teams and across teams; you have excellent listening and presentation skills. You are empathetic in your approach and can translate concerns effectively.
- We're 100% remote, giving our employees an opportunity to work where they want to work
- Half-day Fridays every other week throughout the year
- Equity in a growing start-up
- Generous paid time off including unlimited vacation and parental leave
- Healthcare, dental, and 401K
- Home office and professional development stipends