Law Enforce Telecom Sys Spec III
- Oklahoma County, OK
- Permanent
- Full-time
·Create and monitors connections to the switch and databases accessible via the switch, troubleshoots issues, reports problems to proper authority for resolution; test, authorize and track modifications to vendor customized software programs.
·Conducts audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network; documents audit findings; completes investigations regarding misuse or criminal violation of prescribed state/federal laws, rules, or regulations with respect to these data bases and the OLETS Network.
·Provides technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information obtained via OLETS; reviews information in databases for completeness and accuracy; corrects errors and advises appropriate agency of corrections; gathers and summarizes information and data for the preparation of correspondence and reports.
·Monitors messages received from law enforcement and criminal justice agency terminal users for compliance with state and federal laws and regulations and OLETS policies and procedures; research criminal history information as required and locates and retrieves messages from the system.
·Makes and receives telephone requests from user agencies regarding message preparation and information accessed via OLETS; logs and enters user errors and other incident reports.Level DescriptorThis is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.Education and ExperienceLevel II - Education and Experience requirements at this level consist of five years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience, substituting the completion of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.
Level III - One additional year of qualifying experience.Knowledge, Skills, Abilities and CompetenciesSuccessful applicants will be able to establish and maintain effective working relationships with others; maintain operating efficiency under stressful conditions; identify problems and recommend solutions; work independently and determine appropriate solutions to problems; analyze and resolve complex systems problems; communicate with a wide variety of individuals both orally and in writing; and provide training and assistance to others.Special RequirementsThis position is located in the OLETS Network Operation Center (NOC) and is considered essential staff. The NOC is manned 24/7/365 and shift work is mandatory.
Applicants must be an OLETS certified terminal operator or obtain operator certification before completion of the probationary period.
Applicants must be willing and able to perform all job-related travel associated with this position and be willing and able to work irregular hours, i.e., rotating shifts.
Applicants must pass the background investigation required by the Department of Public Safety including the submission of fingerprints.
The Department of Public Safety has determined positions in this job family are safety sensitive as defined by 63 O.S. § 427.8.Preference will be given to candidates with prior experience as a telecommunications dispatcher in a law enforcement telecommunications system.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday .