Registration Clerk
CareWell Urgent Care
- Needham, MA Norwell, MA
- $18.00-20.00 per hour
- Permanent
- Part-time
Part-time schedules are two 12-hours shifts with every other weekend.Job Summary: Our Registration Clerk receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, accepting and processing copays.Duties and Responsibilities: Registration Clerk - tasks include but are not limited to:
- Greet patients in a positive and helpful manner
- Provide information and assistance as needed
- Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients
- Using the computer system, generate fee slips for patients, review information for accuracy and instructions
- Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient’s chart
- Keep patients informed of their account information
- Notify staff when patients are ready to be seen
- Collect payments, insurance co-pays, and PDRX charges
- Coordinate patient care or patient records with other clinic locations when necessary
- Gather reports from referrals and prior authorizations
- Be familiar with all locations, hours, directions
- Answer telephone calls, record messages for other staff and deliver messages
- Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts
- Perform daily filing of charts and records to ensure excellent organization in patient records
- Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity
- Audit and balance all financial transactions to ensure accurate daily deposits
- Distribute mail
- Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations
- Provide positive team support for all personnel and department.
- Maintain a neat, tidy, clean and organized work area including patient waiting area
- (Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go)
- Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly)
- Report any problems or concerns to the center manager and billing supervisor
- Adhere to professional expectations and guidelines in handbook
- Strong interpersonal and communication skills
- Ability to maintain confidentiality
- Be organized with attention to detail
- Engaging, calm under pressure, and able to handle all types of patient engagement
- Be able to balance speed and accuracy
- Demonstrated good judgement, initiative, and patient interaction skills
- High school diploma or equivalent
- 1-3 years of customer service experience in a medical practice or retail environment
- Proficient in MS Office programs such as Word, Excel, and SharePoint
- Experience with Experity and/or When2Work is preferred, but not required