Banquets General Manager

Live! Casino & Hotel Louisiana

  • Bossier City, LA
  • Permanent
  • Full-time
  • 5 days ago
External Job Title: Banquets General Manager Overview:The Banquets General Manager is responsible for ensuring that large party dinners and functions are executed in the most efficient and customer-pleasing way possible. The General Manager generally supervises every aspect of execution of a banquet, from setup and breakdown to the actual service, along with scheduling, training and hiring personnel. This position reports to the Hall Event Center General Manager. Responsibilities:Core Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.Specific Responsibilities and Duties
  • Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
  • Responsible for the timely, precise and expert execution of all banquet functions.
  • Ability to meet the demand of clients’ events to include presence at numerous food and beverage functions throughout the day.
  • Plan and execute all groups from a conference management standpoint, including banquet event orders, group resumes and meeting room setups.
  • Assumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department. Ensure that cleaning is scheduled for all banquet equipment during slow times.
  • Provides leadership, direction, training and support for the team members and leaders in the department.
  • Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Recruiting Department.
  • Ensure cost effective scheduling of the Banquet Leadership team, Captains, Banquet Servers, Bartenders and House persons to minimize productivity to forecast and budget.
  • Assists with establishing good relationships with other departments and outside vendors.
  • Attends all financial meetings and is responsible for all P&L statements and goals
  • All other duties as assigned.
Qualifications:Job Requirements (skills, knowledge, and abilities)
  • Ability to analyze and interpret restaurant operation results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under pressures.
  • Knowledge of sanitation laws and health regulations and applicable OSHA regulation.
  • A variety of task and deadlines requires irregular work schedule.
  • Ability to perform assigned duties in an interruptive environment.
  • Accuracy in completing assigned duties in a timely manner.
Educational Requirements
  • Preferred, five (5) to seven (7) years of experience in Banquet management and supervision in a fine dining facility.
  • Preferred, four (4)-year degree in related fields or equivalent work experience.
Physical Requirements
  • Ability to work long hours.
  • Ability to stand for long periods of times without sitting or leaning.
  • Ability to climb stairs multiple times daily.
  • Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to climb, bend, stretch, twist or reach with your body and arms.
  • Ability to work under variable temperatures and noise levels.
Working Conditions
  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Live! Casino & Hotel Louisiana