Certified Medical Assistant (CMA/CNA) / Care Coordinator
TimeDoc Health
- Fairfax, VA
- $25.00-26.00 per hour
- Permanent
- Full-time
- Accountability: Demonstrates ownership, commitment, and follow-through in achieving results.
- Attention to Quality and Accuracy: Produces accurate, complete care plans, EMR communications, and other deliverables. Identifies opportunities to improve processes or outcomes.
- Relationship Building: Successfully manages interactions by being aware of your emotions and those of others. Builds strong relationships with patients.
- Collaboration: Works effectively across functions and teams; champions best practices.
- Adaptability: Resilient; willing to learn from others; optimistic and adaptable.
- Personal Organization: Allocates your time efficiently, handling multiple patients, demands, and competing priorities.
- Care Coordination Knowledge: Understands the care coordination functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite).
- Feedback-Driven Growth & Learning: Actively seeks feedback to improve performance and is committed to continuous learning and professional growth.
- Motivational & Supportive: Uses motivational and supportive communication strategies to encourage behavior change and patient empowerment.
- Problem-Solving & Organizational Skills: Demonstrates strong analytical abilities and excellent organizational skills to support patient care.
- Communication & Interpersonal Skills: Communicates effectively with patients and team members, fostering strong relationships.
- Independent & Team Contributor: Capable of working both independently and collaboratively, inspiring others and encouraging their growth.Proficiency in Technology & Software: Skilled in relevant software, with the ability to quickly learn new tools and processes.
- Ability to Learn Quickly: Adapts quickly to new workflows, software, and processes in a rapidly evolving environment.
- Expressing Empathy: Demonstrates understanding and acceptance of others' perspectives to provide compassionate care.
- Ability to Inspire Growth in Others: Supports and encourages growth in others through coaching, collaboration, and positive reinforcement.
- Developing Discrepancy / Supporting Self-Efficacy / Rolling with Resistance: Utilizes patient-centered dialogue that gently explores readiness for change and reinforces each individual's ability to succeed.
- Subject Matter Expert Potential: Demonstrates enthusiasm for building expertise and becoming a go-to resource for care coordination practices and tools.
- Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. Expect to spend 7-8 hours on the phone daily.
- Creating and/or revising personalized care plans for each patient you call, in coordination with the practices and providers you support.
- Identifying social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address all of these effectively.
- Empowering patients to take charge of their own wellness and goals in the context of their care plan.
- Making approximately 30-50 phone calls daily to yield the 15 patient interactions necessary to complete 20 minutes of CCM service for the month.
- Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.
- At least 1 year experience as a CMA/RMA/CNA, LPN, or RN, with an active accreditation/professional license required.
- Exceptional verbal and writing skills in English, including accurate spelling and grammar.
- Technology experience - preferably with multiple EMR/EHR systems, and familiarity with Microsoft Office, Google Suite products.
- Highly professional on the phone, with the ability to maintain a compassionate and engaging tone.
- Exceptional verbal skills - able to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor.
- Highly self-motivated, organized, and able to work independently.
- Experience serving a geriatric population is a plus.
- Case management or care coordination experience is a plus.
- Free Validated Parking: Skip the street hunt. Enjoy access to a secure onsite parking garage with full parking validation for employees.
- Onsite Gym: Stay active without leaving the building. Our fitness center is fully equipped and just steps away.
- In-Building Café: Grab coffee, snacks, or a quick lunch at the convenient onsite café - no need to step outside.
- Walkable Eats: Surrounded by great restaurants and local favorites, you'll have your pick of lunch spots just steps away - from smoothies and sandwiches to upscale dining.
- Consistent Work Schedule: Monday through Friday schedule with daytime business hours - no nights, weekends, or on-call shifts.
- Tools for Success: Company issued We will provide you with a company laptop, 2nd monitor, noise cancelling headset, and all necessary software to perform the role.
- Our benefits include: Medical, Dental, Vision, Paid Time Off, Paid Holidays, and 401K
- A culture that will have you coming back for more: From collaboration, to chat rooms dedicated to fitness, pets, and kudos, we've built a vibrant community that allows workers to connect on a personal level
- A great place to build a career: As TimeDoc grows, we are committed to promoting from within
- A passion for the intersection of the worlds of medicine and tech
- A mission that you can believe in: Helping keep patients healthy and closing gaps in care, is why we do what we do