Client Account Representative (Customer Service)
PowerPay
- King of Prussia, PA
- Permanent
- Full-time
- Maintaining a positive, empathetic, and professional attitude toward customers
- Inbound and outbound calls to address customers’ questions about products and services
- Communicating with customers through various channels
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints
- Act as the primary point of contact for clients and serve as a liaison between internal teams and clients
- Strong customer management skills
- Strong computer, phone and active listening skills
- Excellent communication skills
- Good business acumen
- Desire to work hard and enjoys a challenge
- Ability to multitask, prioritize, and manage time effectively
- Customer focused mentality
- Detail Oriented
- Organized
- Bachelor's degree desired
- Previous experience in loan or mortgage industry helpful
- Team-centric company culture
- Growth Opportunities