General Manager
BFS
- Belle Vernon, PA
- Permanent
- Full-time
- Provides top quality, fast, efficient and friendly service.
- Demonstrates excellence in customer service.
- Ensures GUEST program compliance with every customer.
- Understands the needs of customers and tailors service to customer needs.
- Handles customer complaints and ensures complete satisfaction at store level.
- Adheres to dress code; maintain uniform and nametag; ensures employees do the same.
- Recruit, train, develop and evaluate employees of the store to properly execute programs and foodservice safety procedures.
- Demonstrate effective behaviors.
- Coaches store employees.
- Create a positive store culture by treating employees fair and with respect.
- Ensure consistent quality of foodservice with proper training and communication to employees.
- Tactfully counsels/disciplines employees in violation of Company policy, in accordance with BFS disciplinary guidelines.
- Perform performance appraisals for all store personnel.
- Schedule and conduct all store meetings.
- Invest in personal development of staff and yourself.
- Report violations of attendance policy to Human Resources.
- Ensure proper handling of all accident/injury forms.
- Accepts responsibility for store performance; for covering all shifts at all times.
- Responsible for development of store schedules to assure proper labor is allocated to the foodservice operation to meet maximum efficiencies and company labor hour guidelines.
- Responsible for scheduling cleaning tasks to meet local, state and company sanitation standards.
- Responsible for creating preparation schedules to meet customer demands.
- Supervise and delegates work fairly and objectively; ensures a smooth workflow; meet deadlines.
- Responsible for product ordering, including entering build-to's in the order book, scanning and transmitting order when assigned.
- Responsible for adjustments to minimum and maximum levels in the POS system for all foodservice products as they relate to the creation of automatic ordering, where applicable.
- Responsible for assuring orders are ready for placement at telemarketer designated time.
- Responsible for insuring all products are received according to Company policies for temperatures and quality.
- Responsible for alerting Management of any food product problems.
- Attain objectives for all categories, using information pertaining to sales, waste and profitability.
- Check and maintain signage.
- Ensure promotion awareness through proper signage and merchandising.
- Check and maintain foodservice area appearance.
- Follow foodservice sanitation standards; including Restrooms.
- Maintain proper promotional pricing.
- Ensure all regular pricing is current & up to date.
- Follow guidelines for inventory control in accordance with the BFS Operations Manual.
- Check and adjust foodservice ordering build-to's, spoilage sheets, ordering, etc.
- Perform weekly and month end inventories on all cost accounting items, where applicable.
- Responsible for preparation of Foodservice products for physical inventories.
- Responsible for watching security systems videos periodically.
- Perform periodic cash audits to ensure proper cash levels.
- Stay current with all communications, E-mail, Store Alerts and communicate to employees all pertinent information.
- Responsible for execution of all corporate promotions, product roll-outs, process changes and training of each.
- Follow guidelines for inventory control in accordance with the BFS Operations Manual.
- Maintain acceptable health and sanitation results from local and state inspections.
- Compile, update and follow up on foodservice area duty and housekeeping lists according to standards set in Operations Manual.
- Ensure all employees are following wash hand/glove policies.
- Responsible for store level procedures to check and document all dates and temperatures on 'each shift.
- Complete daily inspections of all foodservice products and areas to assure Company procedures, recipes, and specifications are being met for foodservice.
- Ensure proper garbage disposal/recycling requirements met for foodservice.
- Prepares invoices for posting.
- Checks shift audit sheets.
- Verifies cash drops, charges, credit cards and voids.
- Prepares daily bank deposits and deposits funds in local bank.
- Enters all proper information in the back room PC and transmits to home office.
- Organizes and sends all required information to home office and files store copies.
- Review monthly margin analysis sent from home office.
- Review weekly period profit analysis sent from home office.
- Review the Western Union and Lottery statements monthly.
- Review and submit daily and weekly sales analysis from branded fast food to home office. '
- Ensure that all payroll information is submitted timely and accurately.
- Be able to prepare food quickly and accurately according to Company Standard.
- Be able to provide fast and friendly service to each customer.
- Cooperate with and interact in a productive way with fellow employees.
- Be able to manage multiple tasks.
- Be able to manage multiple employees.
- Be able to direct team work on and between shifts.
- Be able to work to improve store environment.
- Have the ability to learn and work on a computer.
- Ability to stand for periods up to 8 hours.
- Be able to enter and work in freezer temperature of 0 degrees, up to 10 minutes at a time.
- Be able to enter and work in a cooler at a temperature of 36-40 degrees up to 45 minutes at a time.
- Be able to work more than nine hours at a time.
- Be able to read, understand, write and communicate in the English language.
- Be able to perform mathematical calculations to be able to make change, complete shift checkouts and account for a variety of products during vendor check-in.
- Be able to check identification and pricing of merchandise.
- Be able to stock shelves and coolers.
- Be able to retrieve merchandise for customers.
- Be able to tolerate exposure to cleaning products and sanitizing solutions.
- Be able to change gas price signs.
- Be able to lift, carry and push up to 50 pound carry milk cartons, bag-in-the-box soft drink containers, etc., several times per shift.
- Be able to operate electronic cash register and other equipment.
- Be able to sweep and mop floors, dust shelves, remove and transport trash containers placing them in outside bin.
- Be able to clean the parking lot and grounds surrounding the store.