Consult on complex initiatives with broad impact and large-scale planning for Business Execution.
Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
Strategically collaborate and consult with client personnel.
IntroductionThe purpose of this role is to support both the documentation of Rewards Operational Corrections and Redress adjustments, and to create new Quality Assurance (QA) processes within the Credit Cards – Loyalty Solutions Rewards and Benefits product area. Specifically, we are looking for someone to:
Understand QA requirements as they relate to credit card rewards adjustments, benefits, third-party rewards/servicing vendor monitoring to create new QA procedures.
Work with procedure writers to support review and creation of control procedures, in alignment with company policy.
Review existing QA procedures to streamline, improve, and optimize QA evaluations.
Adhere to control-creation related issue and corrective action deadlines, where applicable.
Required Skills & Qualifications
5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Applicants must be able to work directly for the company on W2.
Preferred Skills & Qualifications
Experience in creating and implementing QA processes within financial services or a related field.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Day-to-Day Responsibilities
Collaborate with cross-functional teams to ensure QA processes align with business objectives.
Conduct thorough reviews and assessments of existing QA procedures and suggest improvements.
Ensure all QA processes comply with company policies and industry regulations.
Company Benefits & Culture
Inclusive and diverse work environment.
Opportunities for professional growth and development.
Supportive team culture.
For immediate consideration please click APPLY to begin the screening process with Alex.
